On-site Non-Emergency Transfer Coordinator

EMC Emergency Medical Care Incorporated; Dartmouth; On-site; CAD 29,000 - 42,000; Full time

Job summary

EMC Emergency Medical Care Inc. in Nova Scotia is hiring a Transfer Administrator Class to serve as the first contact for the Medical Communication Centre for non-emergency transfers. This on-site role in Dartmouth requires strong communication and coordination skills.

Responsibilities include non-emergency call-taking, record keeping, transfer coordination, hospital liaison, and timely paperwork; the role involves day, night, weekend, and holiday shifts with premiums for evenings and weekends.

Qualifications

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Working knowledge of window-based computer applications and the ability to accurately type 25 wpm.
• Experience in a call centre environment or a clinical/medical/hospital environment is an asset.

Responsibilities

• Non-emergency call-taking / administration
• Record keeping
• Transfer coordination
• Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

Skills

Call centre experience

Typing 25 wpm

Excellent communication

Customer service

Multitasking

Education

Grade 12

One year medical terminology course

Tools

Windows

Job description

EMC Emergency Medical Care Inc. in Nova Scotia is hiring a Transfer Administrator Class to serve as the first contact for the Medical Communication Centre for non-emergency transfers. This on-site role in Dartmouth requires strong communication and coordination skills.

Responsibilities include non-emergency call-taking, record keeping, transfer coordination, hospital liaison, and timely paperwork; the role involves day, night, weekend, and holiday shifts with premiums for evenings and weekends.