On-Site Dispatch Coordinator — Logistics & Fleet Ops

Make Space; Kitchener; On-site; CAD 56,000 - 60,000; Full time

Job summary

Make Space Storage in Canada is seeking a Dispatch Coordinator to join the Kitchener team and support operations across the Tri-city Area. You will coordinate daily delivery and pickup, work with drivers and third-party carriers, manage customer communications, and maintain accurate records.

This on-site position requires strong organization and the ability to manage multiple tasks efficiently. Experience with fleet maintenance scheduling and accounts receivable support is preferred, with

Qualifications

• Minimum 3 years of dispatch, logistics coordination, transportation, or operations experience.
• Strong customer service and communication skills.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Teams, and SharePoint.
• Strong organizational, administrative, and problem-solving abilities.
• Comfortable learning and using multiple software platforms and technology tools.
• Ability to work independently while collaborating with operational teams.
• Experience with Omniview, SiteLink, or similar systems is considered an asset.
• Accounts receivable, collections, fleet administration, or yard operations experience is preferred.

Responsibilities

• Coordinate daily delivery and pickup schedules across the Tri-city Area.
• Work closely with drivers and third-party transportation providers for routing and service delivery.
• Obtain quotes and dispatch for third-party carriers and transportation partners.
• Monitor delivery progress and ensure customer commitments are met.
• Update dispatch, rental, and customer management systems with accurate information.
• Coordinate container inventory, yard organization, and equipment availability.
• Ensure containers are prepared, released, and available for scheduled deliveries.
• Respond to customer inquiries by phone, email, and in person.
• Process customer payments and maintain accurate records.
• Conduct customer collection and accounts receivable follow-up calls.
• Review and approve operational invoices and vendor charges as assigned.
• Support accounts payable and administrative functions for regional operations.
• Manage vehicle maintenance schedules.
• Coordinate fleet insurance renewals, vehicle inspections, licensing requirements, and compliance schedules.
• Support drivers with mobile technology, tablets, and dispatch applications.
• Maintain accurate records within company operating systems and SharePoint.

Skills

Dispatch & logistics experience

Customer service

Communication skills

Multitasking in fast-paced environment

Microsoft Office Suite (Outlook, Excel

Tools

Omniview

SiteLink

Job description

Make Space Storage in Canada is seeking a Dispatch Coordinator to join the Kitchener team and support operations across the Tri-city Area. You will coordinate daily delivery and pickup, work with drivers and third-party carriers, manage customer communications, and maintain accurate records.

This on-site position requires strong organization and the ability to manage multiple tasks efficiently. Experience with fleet maintenance scheduling and accounts receivable support is preferred, with