OMNI Department Manager

Walmar; Central Ontario; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager for our Simcoe, Ontario location. The role focuses on delivering exceptional customer service and supporting Online Grocery and Walmart.ca processes, with a team-driven approach to workload and traffic patterns.

The position involves training OMNI Associates, managing back-office tasks, daily order reviews, and ensuring cleanliness and readiness for the next day.

Qualifications

• Age – 16 or older.

Responsibilities

• Train OMNI Associates and participate in their development.
• Complete Back Office Setup including daily orders, payment exceptions and workload assignment.
• Check email and AMP+ for action items and complete daily picks.
• Carry out post-pick activities: service stations, tote cleaning and e-commerce cleanliness.
• Greet customers, promote products/services and assist with purchases.

Skills

Customer service

Teamwork

Job description

Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.What you'll do...1. Participates in the training and development of all OMNI Associates.2. Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.3. Check email and AMP+ for Action Items.4. Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.5. Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.The minimum rate of pay for this position starts from $19.35.Le taux horaire minimum pour ce poste débute à 19.35.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…160 QUEENSWAY E, SIMCOE, ON N3Y 0A8, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.Find JobsImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .