OIS Support Specialist - Oncology Tech & Customer Care

Elekta AB; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Elekta AB in Montreal is seeking a skilled OIS Support Specialist to assist oncology customers using Elekta information systems. You will resolve technical and software issues, support software functionality, and optimize solution usage on-site or remotely as needed.

Ideal candidates have 3+ years in clinical oncology with EMR experience, familiarity with Mosaiq and Elekta products, CRM experience, and strong English/French communication.

Qualifications

• At least 3 years of clinical oncology experience with Record and Verify EMR experience, customer support or training experience, technical experience, or equivalent combination strongly preferred.
• Experience with Radiation Therapy treatment machines, Mosaiq, other Elekta products, Citrix, Windows, and MS SQL is strongly preferred.
• Experience in Salesforce or other CRM is strongly preferred.
• Bilingual (French and English) is required.
• Microsoft Office Suite proficiency required.
• The ability to type 40+ words per minute is ideal.
• Must be able to effectively interact with customers and co-workers.
• Excellent written and verbal communication skills are required.
• The ability to rapidly identify and resolve issues under pressure is essential.
• Can handle multiple tasks with a clear sense of ownership and priority.
• Being well organized, detail-oriented, and self-motivated are key.

Responsibilities

• Provide customer support over the phone, email, and other channels using Elekta tools.
• Address complex customer inquiries, including software questions, troubleshooting, and reporting discrepancies.
• Follow defined practices and policies to select methods and techniques for results.
• Work on assignments defined by management and participate in team projects.
• Develop and maintain expert knowledge of Elekta products and service policies.
• Document workflows and maintain Elekta documentation per policy.
• Promote Elekta's core values in daily activities.
• May visit customer sites independently to troubleshoot issues.

Skills

Clinical oncology experience

Record and Verify EMR experience

Customer support experience

Technical experience

Bilingual French and English

Microsoft Office proficiency

Strong communication skills

Tools

Mosaiq

Elekta product suite

Citrix

Windows

MS SQL

Salesforce CRM

Job description

Elekta AB in Montreal is seeking a skilled OIS Support Specialist to assist oncology customers using Elekta information systems. You will resolve technical and software issues, support software functionality, and optimize solution usage on-site or remotely as needed.

Ideal candidates have 3+ years in clinical oncology with EMR experience, familiarity with Mosaiq and Elekta products, CRM experience, and strong English/French communication.