Officer, Operations & Stewardship

University of the Fraser Valley; Abbotsford; On-site; CAD 65,000 - 90,000; Full time

Job summary

The University of the Fraser Valley is seeking an Officer, Operations and Stewardship to support the Relationship and Fund Development team. You will coordinate fundraising administration, donor stewardship, gift processing, and operational activities that support UFV's fundraising priorities.

You will administer donor information in Raiser's Edge NXT, prepare reports, and support stewardship initiatives while collaborating with internal and external partners.

Qualifications

• Diploma in Business Administration, Office Administration, Fundraising Management, Public Administration, Philanthropy or related field; bachelor's degree is an asset.
• Minimum three years of experience in advancement operations, fundraising administration, donor information management or related environment.
• Experience using Raiser's Edge NXT or comparable fundraising CRM.
• Experience supporting gift administration, donor stewardship, financial processes and data management.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams and reporting tools).
• Experience with fundraising communications, email marketing, events, or online giving is an asset.
• Wrike project management experience is an asset.
• Excellent verbal and written communication with donors, alumni and community.
• Strong analytical, problem-solving and attention-to-detail skills.
• Ability to manage multiple priorities with confidentiality.

Responsibilities

• Coordinate fundraising administration and donor stewardship activities.
• Administer gift processing and maintain donor information integrity in RE NXT.
• Prepare reports and donor communications for the Relationship and Fund Development team.
• Provide operational and logistical support for fundraising events and activities.
• Respond to donor inquiries and act as a front-line representative to the community.

Skills

Donor data management

Gift administration

CRM knowledge

Microsoft Office

Communication skills

Analytical skills

Project coordination

Relationship management

Education

Diploma in Business Administration or related

Bachelor's degree (asset)

Tools

Raiser's Edge NXT

Wrike

Job description

Job Summary

The Officer, Operations and Stewardship provides operational support to the Relationship and Fund Development team through the coordination of fundraising administration, donor stewardship, gift processing, advancement systems, communications, and operational activities that support the University's fundraising priorities. The position is responsible for administering gift processing, maintaining the integrity of donor information within Raiser's Edge NXT (RE NXT), coordinating fundraising operations, preparing reports and donor communications, supporting stewardship initiatives, and providing operational and logistical support for fundraising activities and events. Working collaboratively with internal departments and external stakeholders, the incumbent contributes to the efficient delivery of fundraising services and positive donor experiences. As a front-line representative of Relationship and Fund Development, the Officer responds to donor, alumni, and community inquiries, provides professional customer service, and supports donor engagement through responsive communication and effective operational coordination.

Qualifications

• Diploma in Business Administration, Office Administration, Fundraising Management, Public Administration, Philanthropy, or another related discipline from a recognized post-secondary institution. An equivalent combination of education and directly related advancement operations or fundraising administration experience may be considered. A bachelor's degree is considered an asset.
• Minimum three (3) years of progressively responsible experience in advancement operations, fundraising administration, donor information management, donor stewardship, gift administration, or a comparable advancement, alumni relations, or development environment, preferably within a post-secondary institution or not-for-profit organization.
• Demonstrated experience using Raiser's Edge NXT or a comparable fundraising CRM/database.
• Experience supporting gift administration, donor stewardship, financial processes, and data management.
• Demonstrated intermediate to advanced proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, and reporting tools.
• Experience with fundraising communications, email marketing platforms, event management systems, or online giving platforms is an asset.
• Experience using project management software such as Wrike an asset.
• Exceptional verbal and written communication skills, including the ability to communicate clearly, professionally, and diplomatically by telephone, email, and in person with donors, alumni, volunteers, senior university leaders, and community members.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Demonstrated experience providing professional customer service in a role requiring frequent verbal communication and relationship management.
• Demonstrated ability to actively listen, accurately interpret verbal instructions and stakeholder requests, and communicate information clearly and accurately with minimal supervision.
• Demonstrated ability to prepare, edit, and proofread correspondence while ensuring accuracy, clarity, tone, and consistency.
• Demonstrated ability to exercise sound judgment when responding to inquiries and representing the University.
• Excellent interpersonal skills with the ability to build productive relationships across the University and with external partners.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Demonstrated commitment to equity, diversity, inclusion, accessibility, Indigenization, and reconciliation.

About UFV

The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.

UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.

Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to [e-mail]. Learn more about our commitment to diversity and inclusion.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.

UFV is committed to the principle of equity in employment.