Office Services Coordinator

McKinsey; Calgary; On-site; CAD 73,000 - 91,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

McKinsey & Company is seeking a hands-on Office Operations Leader to own delivery and continuous improvement of workplace services. You will act as a subject matter expert across facilities, catering, front desk, safety, and vendor management, driving best practices and compliant service delivery.

You will coach colleagues, analyze data, and lead initiatives to streamline processes, deliver high-quality office experiences, and support business outcomes in a Canada-wide setting with a focus on

Qualifications

• University degree in office/facilities management, hospitality, business or related field preferred.
• Significant experience supporting workplace operations and facilities management in a professional setting.
• Experience leading operational initiatives, coordinating vendors, and driving process improvements.
• Strong stakeholder relationships and adoption of operational processes and policies.
• Ability to manage complex priorities, projects, and service delivery independently.
• Advanced problem-solving skills to identify root causes, assess risks, and implement solutions.
• Excellent organizational, planning, and prioritization capabilities.
• Coaches and develops colleagues, fostering collaboration and knowledge sharing.

Responsibilities

• Own delivery and continuous improvement of workplace operations and office services.
• Serve as SME across workplace service areas, driving excellence and compliance.
• Manage vendor relationships, budgets, inventory, invoicing, and expenses.
• Support health, safety, security, and access management programs.
• Coach, mentor and train colleagues on systems and service standards.

Skills

Office management

Facilities management

Vendor coordination

Stakeholder engagement

Problem solving

Organizational skills

Coaching and mentoring

Education

University degree or related field

Tools

Microsoft Office

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will own the delivery and continuous improvement of workplace operations and office services activities that support a seamless, compliant, and high-quality office experience. You will serve as a subject matter expert across multiple workplace service areas, driving operational excellence, process adoption, stakeholder engagement, and continuous improvement initiatives. By applying structured problem-solving, operational expertise, and sound judgment, you will manage complex operational activities, influence stakeholders, improve service delivery, and ensure complete alignment with firm standards. Furthermore, your work involves coaching and mentoring colleagues, driving the adoption of best practices, and leveraging data, technology, and operational insights to constantly improve workplace services and business outcomes. To ensure services remain effective and aligned with business needs, you will actively oversee daily operations and act as a primary guide for colleagues and stakeholders. You will coordinate and oversee a comprehensive range of workplace services, which includes meeting room operations, facilities management, catering and pantry services, health and safety programs, front desk operations, visitor management, mail and package services, transportation, print services, and event support. By driving the adoption of operational processes, policies, and best practices, you will influence stakeholders to maintain consistent execution and high service quality across all areas. In addition to day-to-day oversight, you will be responsible for the strategic and administrative health of office operations. This involves developing and improving operational procedures, documentation, controls, and service delivery standards. You will manage crucial vendor relationships, oversee operational budgets, handle inventory, and process invoicing and expenses in strict accordance with firm policies and compliance requirements. You will also support workplace health, safety, security, and access management programs, ensuring full compliance with both firm and building-specific requirements. A key aspect of this position is fostering a culture of modern efficiency and continuous improvement. You will apply structured problem-solving approaches to identify root causes of operational issues, mitigate risks, and implement sustainable solutions. By analyzing operational data, client feedback, and performance metrics, you will identify trends and generate actionable insights. You will champion the use of technology, automation, and reporting tools to improve efficiency, while leading continuous improvement efforts to streamline processes and enhance the overall workplace experience. Finally, you will coach, mentor, and train colleagues on systems and service standards, fostering a collaborative environment of shared knowledge and operational excellence.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• University degree and/or advanced certifications in office management, facilities management, hospitality, business administration, or a related field preferred.
• Significant experience supporting workplace operations, office services, facilities management, hospitality, or administrative operations, preferably within a professional services or corporate environment
• Experience leading operational initiatives, coordinating vendors and stakeholder groups, and driving process improvements
• Builds strong stakeholder relationships and influences adoption of operational processes, policies, and best practices
• Independently manages complex operational priorities, projects, and service delivery activities
• Applies advanced problem-solving skills to identify root causes, assess risks, and implement sustainable solutions
• Demonstrates strong organizational, planning, and prioritization capabilities while coordinating multiple initiatives
• Coaches and develops colleagues, fostering collaboration, knowledge sharing, and continuous improvement
• Applies deep knowledge of workplace operations, facilities, hospitality, administrative services, compliance requirements, and operational controls
• Ability to work in-person M-F (team schedules and office locations may vary, must be able to travel to Vancouver)
• Communicates effectively across stakeholder groups, translating operational insights into clear recommendations and actions

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain Canadian jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. To help you understand what you can expect, the salary range for new joiners in this role in Canada, including all office locations where the job may be performed, is $72,800 - $91,000 CAD gross per year. This reflects our best estimate of the lowest to highest salary for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.