Office Manager

GIRO; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Remote work option

Team activities

Employee assistance program

Telemedicine

Mental health support

Training & development

Job summary

GIRO in Montreal, Canada, seeks a senior Office Operations leader to ensure smooth daily operations, office facilities, security, and employee experience. You will oversee administrative services, vendors, and budgets while fostering an inclusive and efficient work environment.

This on-site role requires 10+ years in office management, bilingual French and English, and proven leadership to drive continuous improvement and cost optimization.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum of 10 years of experience in office management, administrative services, or a similar role.
• Experience leading office transformation initiatives (an asset).
• Experience managing teams and coordinating internal services.
• Experience managing vendors, budgets, and administrative operations.
• Excellent ability to manage multiple priorities simultaneously.
• Strong customer service orientation and commitment to service excellence.
• Inspiring leadership, strong organizational skills, and the ability to work autonomously.
• Ability to manage multiple projects of varying complexity, ranging from day-to-day operational initiatives to large-scale transformation projects.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships at all levels of the organization.
• Professional fluency in both French and English (the position requires regular interactions with English-speaking vendors).

Responsibilities

• Office Operations and Employee Experience: Ensure smooth day-to-day operations of offices and administrative services; maintain and enhance workspace quality and organization; coordinate activities with internal partners and vendors; identify improvements to optimize the employee experience.
• Resource and Vendor Management: Oversee procurement, inventory, and resources; manage vendor relationships and service quality; monitor expenses and budgets; contribute to cost optimization.
• Administrative Coordination and Organizational Support: Coordinate services across the organization; manage administrative requests; support travel and events; improve processes.
• Security and Business Continuity: Manage physical access controls; handle incidents affecting offices; support continuity activities.
• Leadership and Continuous Improvement: Lead and develop Office Administration team; set priorities; promote efficiency and service quality; participate in recruitment and onboarding.

Skills

Office management

Vendor management

Budget management

People leadership

Project management

Customer service

Bilingual: French & English

Education

Bachelor’s degree in a relevant field

Job description

GIRO IS YOUR WAY FORWARD

At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.

Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.

Why choose GIRO?

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision

AN ENVIRONMENT FOR GROWTH

Here, we focus on an inclusive and positive environment.

We offer a range of benefits, including

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support: Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

YOUR KEY RESPONSIBILITIES

Reporting to the Senior Director, Business Relationship and Risk Management, you will be responsible for ensuring the smooth operation of GIRO’s offices and administrative services. Working closely with your team and various internal and external partners, you will help create an efficient, welcoming, safe, and employee-centered work environment.

You will play a central role in managing office operations, physical resources, vendors, administrative services, and the overall employee experience, while contributing to the continuous improvement of our practices and processes.

Please note that this role requires 100% on-site presence at the office.

Office Operations and Employee Experience

• Ensure the smooth day-to-day operation of offices and administrative services.
• Maintain and enhance the quality, organization, and evolution of workspaces.
• Coordinate activities involving internal partners, vendors, and other stakeholders required to support office operations.
• Identify and implement improvements to optimize the employee experience.

Resource and Vendor Management

• Oversee procurement, inventory, and the material resources required by teams.
• Manage vendor relationships and ensure the quality of services delivered.
• Monitor expenses, budgets, and commitments under your responsibility.
• Contribute to cost optimization and service level improvements.

Administrative Coordination and Organizational Support

• Coordinate administrative services provided across the organization.
• Manage and follow up on administrative and logistical requests.
• Support teams in organizing business travel, internal activities, and corporate events.
• Contribute to the simplification, standardization, and improvement of administrative processes.

Security and Business Continuity

• Manage physical access controls and ensure compliance with applicable health, safety, and regulatory requirements.
• Coordinate responses to incidents affecting offices and workspaces.
• Support business continuity activities as required.

Leadership and Continuous Improvement

• Lead, coach, and develop members of the Office Administration team.
• Establish priorities and ensure an effective distribution of work.
• Implement practices that promote efficiency, service quality, and continuous improvement.
• Contribute to the recruitment, onboarding, and development of team members.

THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM

• Bachelor’s degree in a relevant field.
• Minimum of 10 years of experience in office management, administrative services, or a similar role.
• Experience leading office transformation initiatives (an asset).
• Experience managing teams and coordinating internal services.
• Experience managing vendors, budgets, and administrative operations.
• Excellent ability to manage multiple priorities simultaneously.
• Strong customer service orientation and commitment to service excellence.
• Inspiring leadership, strong organizational skills, and the ability to work autonomously.
• Ability to manage multiple projects of varying complexity, ranging from day-to-day operational initiatives to large-scale transformation projects.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships at all levels of the organization.
• Professional fluency in both French and English (the position requires regular interactions with English-speaking vendors).

Employment Conditions

In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures.

Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date.

The masculine form is used solely to simplify the text.