Office Manager

Handyman Connection; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a leading home improvement company in Edmonton as an Office Manager! This full-time position offers a chance to enhance operations while providing exceptional service. Ideal candidates are proactive with strong customer service backgrounds and a solid understanding of home repair, who thrive in fast-paced environments.

Benefits

Competitive pay based on skills and experience

Traditional business hours for work-life balance

Friendly office environment with training and support

Casual dress code

Qualifications

• Minimum of 3 years in customer service.
• Understanding of home repair and light remodeling is crucial.
• Strong communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Handle daily operations, managing customer and craftsman interactions.
• Coordinate schedules and job bookings, ensuring project progression.
• Resolve issues to maintain customer satisfaction and track job performance.

Skills

Customer Service

Problem Solving

Communication

Leadership

Tools

Microsoft Office Suite

CRM Software

Job description

Handyman Connection of Edmonton is a leading locally owned and operated home improvement company with the backing of an international franchise and we are looking for a full-time, top-notch Office Manager to join our team. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship.

We are known for our commitment to excellent customer service and quality workmanship. We need a proactive and enthusiastic individual to be the hub of our operations, keeping our talented craftsmen and valued customers on track. If you’re the “best of the best” in Edmonton, with an upbeat attitude and desire to contribute to a positive team environment, we want to hear from you.

Why you’ll love working with us:

• Earn competitive pay that reflects your skills, experience and availability
• Enjoy traditional business hours, promoting a healthy work-life balance
• Work in a professional, small office where a friendly atmosphere and excellent training and support are priorities
• Our business casual dress code ensure you’re comfortable while you work
  
  

Responsibilities as our Office Manager:
As our Office Manager, you’ll handle the daily operations, ensuring everything runs smoothly. Your key responsibilities will include:

• Primary point of contact for both customers and skilled craftsmen, providing exceptional service and support
• Manage daily administrative tasks and streamline operations to enhance efficiency
• Coordinate schedules, job bookings, and manage team logistics to keep projects moving forward
• Create professional project proposals for clients, ensuring clear communication
• Proactively address and resolve issues and complaints, maintaining high customer satisfaction
• Frequently update customer and technician files to ensure accuracy
• Track job performance, follow up on projects, and ensure timely communication and completion
• Skillfully multi-task and maintain composure in a fast-paced environment
• Directly support the owner in driving team results and fostering a positive and productive work environment

What we’re looking for:

• Minimum of three (3) years of direct work experience is customer service role. Previous experience in home repair, property management or warranty environment is highly preferred
• A solid understanding of home repair and light remodeling is a MUST
• Confident with typical office equipment and computer skills including Microsoft products such as Outlook, Excel, Word, CRM, etc.
• Strong telephone and written communication skills are essential
• Excellent problem-solving skills to navigate challenges effectively
• Strong leadership skills
• An outgoing personality and excellent interpersonal skills that foster positive relationships
  
  

If you're looking for an Office Management role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Edmonton.