Office & Customer Experience Associate- Lindsay & Peterborough Jobclass 04 #34-26

Bgc-Kawarthas; Lindsay; On-site; CAD 42,000 - 52,000; Full time

Job summary

Bgc-Kawarthas is seeking an Office Team and Customer Service Associate to greet clients, manage front-desk operations, and assist with program registrations and payments. The role emphasizes a welcoming atmosphere and organized administrative support for families and the community.

The position requires strong communication, organization, and computer skills, with a focus on service-minded problem solving in a busy recreation and non-profit setting.

Qualifications

• Must have a high school diploma or equivalent.
• Post-secondary education in Office Administration or related field is considered an asset.
• Prior experience in customer service or administration is an asset.
• Strong computer skills including MS Office and databases/registration systems.
• Ability to obtain a Vulnerable Sector Check.
• Valid driver's license and access to a vehicle; willingness to travel to off-site locations.
• Experience in recreation, childcare, non-profit, or customer service environments is an asset.
• Experience with registration systems and cash handling is an asset.

Responsibilities

• Serve as the first point of contact for clients, families, and visitors.
• Deliver exceptional customer service and support office operations.
• Support program registration and payments processing.
• Maintain a welcoming, safe, and organized environment for Club services.

Skills

Communication

Administration

People-oriented

Service-mindset

Organization

Problem-solving

Education

High school diploma or equivalent

Post-secondary education in Office Administration, Business Administration, Customer Service, or related field asset

Previous experience in customer service, administration, reception, childcare, recreation, or related environment asset

Strong computer skills including Microsoft Office (Outlook, Word, Excel) and database/registration systems asset

Ability to obtain a satisfactory Vulnerable Sector Check

Valid driver’s license and access to a vehicle; ability to travel to off-site locations asset

Experience in recreation, childcare, non-profit, or customer service environment asset

Experience with registration systems, cash handling, and admin support asset

Job description

Join our team as an Office Team and help create exceptional experiences for our families, participants, and community. We welcome applications from individuals with a combination of relevant work, volunteer, and educational experience. The Office & Customer Service Associate serves as the first point of contact for clients, families, and visitors. This role is responsible for delivering exceptional customer service, managing office operations, supporting program registration and payments, and ensuring a welcoming, safe, and organized environment for all individuals accessing Club services.

Skills

• Communication
• Administration
• People-oriented
• Service-mindset
• Organization
• Problem-solving

Education & Qualifications

• High school diploma or equivalent required.
• Post-secondary education in Office Administration, Business Administration, Customer Service, or a related field is considered an asset.
• Previous experience in customer service, administration, reception, childcare, recreation, or a related environment is considered an asset.
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel) and database/registration systems.
• Ability to obtain a satisfactory Vulnerable Sector Check.
• Valid driver’s license and access to a vehicle, ability to travel to off-site locations, F-Class License, or willingness to acquire
• Experience in a recreation, childcare, non-profit, or customer service environment
• Experience with registration systems, cash handling, and administrative support

Work week:

Monday to Friday - 35 hours/week