Office Clerk

Ricoh Americas Holdings; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prominent services company in Mississauga is looking for an Office Clerk to support daily operations across Managed Services locations. Responsibilities include handling mail, supporting copy requests, and performing front desk duties. Candidates should have a High School Diploma and at least one year of experience in customer service or similar roles. Strong interpersonal and multitasking skills are essential. This position offers an opportunity to work in a dynamic environment with various client locations.

Qualifications

• Minimum of 1 year experience in a mail room, copy centre or customer service.

Responsibilities

• Maintain accurate Site Procedure Guides and reports.
• Process all incoming and outgoing mail.
• Assist in the Copy Centre and perform all functions required.
• Perform front desk receptionist duties.
• Manage all aspects of the Ricoh Centre in the absence of the Site Manager.

Skills

Use of photocopier, scanner, printer, and related equipment

Excellent interpersonal skills

Ability to multitask

Self-motivation

Verbal and written communication skills

Basic knowledge of Microsoft Office 365

Ability to lift up to 50 lbs

Education

High School Diploma or equivalent

Job description

Office Clerk

The Office Clerk is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Responsibilities

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
• Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
• Orders paper, toner and other office supplies;
• Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
• Assist in the training of new and existing employees;
• Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
• Other duties as assigned by manager.

In the absence of onsite personal, may perform any of, but is not limited to the following duties

MAIL

• Process all incoming and outgoing mail;
• Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
• Filing and labeling of documents and other material for storage and retrieval;
• Shipping and receiving including the movement of boxes and or equipment;
• Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

COPY

• Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;
• Perform scanning and indexing of client documents;
• Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.

GENERAL

• Performs front desk receptionist duties;
• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
• Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

• High School Diploma or equivalent work experience;
• Minimum of 1 year experience working in a mail room, copy centre or customer service.

Skills

• Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment;
• Excellent interpersonal skills with the ability to quickly develop business relationships;
• Demonstrated ability to multitask;
• Strong self-motivation to drive results;
• Excellent verbal and written communication skills;
• Basic knowledge of Microsoft Office 365 applications;
• Always present a professional image to customers and vendors.

• Ability to lift to 50 lbs. as required

Other

• Present a professional image at all times to customers and vendors