Office Assistant - Seasonal Registration

The Salvation Army Canada and Bermuda Territory; Peterborough; On-site; CAD 25,000 - 30,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a temporary Office Assistant to support the Christmas season in Peterborough, Ontario. The role emphasizes front-desk duties, appointment bookings, and general administrative tasks.

You will greet walk-ins, answer phones, enter appointments into the Link2Feed database, and assist staff and volunteers. A high school diploma and proficiency with Microsoft Office are required, with a team-oriented, service-focused approach.

Qualifications

• High School completion is required.
• Experience in community programs is an asset.
• Proficiency with Microsoft Office and email/internet tools.

Responsibilities

• Greet walk-ins and assist with booking Christmas Assistance appointments or inquiries accordingly.
• Answer phones to book Christmas Assistance appointments
• Complete reminder phone calls for guests and volunteers
• Enter appointments into Link2Feed Database appointment schedule.
• Answer and/or redirect calls regarding questions about the Christmas Assistance Program and other inquiries as appropriate.
• Print appointment schedule daily for registration staff and volunteers.
• Consult staff and identify areas of concern in daily schedule.
• Assist with general administrative tasks as needed.
• Support staff/volunteers with difficult and urgent client situations.
• Attend staff meetings and complete training as required.
• Perform other position related duties as assigned

Skills

Microsoft Office

Communication

Organization

Teamwork

Problem solving

Attention to detail

Education

High School Diploma

Tools

Link2Feed

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Office Assistant provides support during the Christmas season on a temporary basis.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.

• Greet walk ins and assist with booking Christmas Assistance appointments or inquiries accordingly.
• Answer phones to book Christmas Assistance appointments
• Complete reminder phone calls for guests and volunteers
• Enter appointments into Link2Feed Database appointment schedule.
• Answer and/or redirect calls regarding questions about the Christmas Assistance Program and other inquiries as appropriate.
• Print off appointment schedule daily for registration staff and volunteers.
• Consult staff and identify areas of concern in daily schedule.
• Assist with general administrative tasks as needed.
• Manage and/or support other staff/volunteers with difficult and urgent client situations.
• Attend staff meetings and complete necessary training as required.
• Perform other position related duties as assigned

WORKING CONDITIONS:

• This is a temporary seasonal position based on 35 hrs per week
• Shifts are 8:30am – 4:00pm Monday through Friday, with a ½ hour unpaid lunch. Some flexibility in scheduling may be required.
• The Supervisor will set the hours of work and work schedule.
• The working environment is typically in the office in generally agreeable conditions.
• Required to wear appropriate Salvation Army identification.
• Ability to lift/move up to 10 lbs. (4.5 kgs) in a safe manner.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• Completed High School.

EXPERIENCE AND SKILLED KNOWLEDGE REQUIREMENTS

• A minimum of one (1) year of prior related experience working in community-based programs would be a definite asset.
• Strong skills in all Microsoft Office products and good working knowledge and experience with email and internet-based programs

SKILLS AND CAPABILITIES

• Good organization, strong oral and written communication, and interpersonal skills
• Self-motivated and disciplined
• Participate as an active and responsible team member.
• Ability to represent the organization in a professional and engaging manner.
• Attention to detail, problem solving and analytical skills
• Ability to work with little supervision but also able to accept direction when necessary.
• Maintain information in confidence as required.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Treat the property of The Salvation Army with due care and caution.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.