Office Administrator / Reception

NFP Corp; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Office Administrator/Receptionist to enhance customer service and organizational strength. This role involves greeting visitors, managing schedules, and providing administrative support. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication skills and a passion for delivering a world-class customer experience. Join a dynamic team that values collaboration and innovation while enjoying a supportive work culture. With a commitment to employee growth and community engagement, this opportunity promises a fulfilling career path in a company recognized for its excellence in the insurance sector.

Benefits

Annual bonus plan

Matching RRSP plan

Generous benefits plan

Continuing education support

Reimbursement of license fees

Referral Commission Plan

Qualifications

• More than two years of experience in office administration.
• Strong customer service and communication skills.

Responsibilities

• Greet visitors and manage meeting schedules.
• Perform clerical duties and support the operations team.

Skills

Verbal Communication

Written Communication

Multitasking

Customer Service

Organizational Skills

Time Management

Education

High School Diploma

Office Administration Certification

Tools

Microsoft Office Suite

Email Management Software

Job description

Business Line: Shared Services

Hours Per Week: 35 (Full-Time)

Location: Edmonton, Alberta, 5 days in office. (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

We're looking for an experienced Office Administrator / Receptionist for our office located in Edmonton, Alberta. This position will play a vital role in the customer service and organizational strength of our business. The Office Administrator will provide administrative support, greet and direct visitors, and answer calls and emails. Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multitask, and a friendly demeanor. Please note that this role is required to be in the office 5 days a week.

What You’ll Do

• Greet visitors and direct them to the appropriate offices
• Schedule meetings based on staff and room availability
• Perform clerical duties including filing, answering phone calls, answering emails, and preparing documents
• Check invoices and orders to reduce errors
• Copy, scan, and organize office documents
• Provide administrative support to the operations team
• Provide additional support to the office mailroom

What You Bring

• Typically, more than two years of work experience in an office administration position
• Passion for customer service, drive to deliver a world-class customer experience
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment
• Proven experience working in a demanding, fast-paced environment, while making customer service a priority
• Strong organizational and time management skills
• Ability to work collaboratively, in person and virtually

Who We Are

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement, and individual solutions through our licensed subsidiaries and affiliates. We’re a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

Our expertise is matched by our commitment to each client’s goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space. To learn more, please visit https://nfp.ca/.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation, and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development, and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.