Office Administrator (Part-Time) - Surrey (0926)

Socket.dev; Surrey; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Generous employee discounts

Employee Recognition Program

Gym membership discount

Career Progression

Company events

Job summary

Trail Appliances is hiring an Office Administrator to join our customer-focused team in Surrey, BC. The role involves 50% customer-facing duties and 50% administrative tasks, with a strong emphasis on data entry and payments processing.

You will support showroom colleagues, handle inquiries by phone or in person, and ensure accurate administration while maintaining excellent communication with customers. Weekend work is required.

Qualifications

• Experience working in an administrative/customer service role.
• Fast and accurate data entry skills and ability to multitask.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be able to work weekends.

Responsibilities

• Provide exceptional service to customers and be the first contact point.
• Field incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with Sales and Customer Support for timely service.
• Take initiative to personalize customer experiences.
• Build rapport with customers and work well in a team.

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity - We do what's right, even when no one is looking.
• Improvement - We do it well. Then we do it better.
• Caring - We put ourselves in others' shoes.
• Authenticity - We like people, not pretense.
• Determination - We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm;have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $23.70/hour

Schedule: Saturdays 9:30am-6pm, Sundays 10:30am-5pm (14 hours/week)

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer's experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork - You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service - You are a people person who uses your skills to create great rapport with customers
• Teamwork - You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Gym membership discount
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?