Office Administrator (Full time contract) - Richmond (1026)

Trailappliances; Richmond; Sur place; CAD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee discounts

Extended health care

Dental coverage

Gym membership discount

Professional development

Career progression

Company events

Employee Recognition Program

Résumé du poste

Trail Appliances is seeking an Administrator to work closely with customers and showroom teams. You will split time between customer interactions and administrative duties, handling inquiries in person or by phone.

Strong typing (40 wpm), attention to detail, and clear communication are essential in this process-driven role. The position is a 40-hour workweek, may include weekend shifts, and requires commuting to the showroom.

Qualifications

• Typing at least 40 wpm
• Attention to detail and accuracy in admin tasks
• Comfortable with computer applications and processes
• Excellent written and spoken communication skills

Responsabilités

• Provide exceptional service to customers as the first point of contact
• Handle inquiries by phone and in person
• Assist in store administration and clerical tasks
• Collaborate with Sales and Support to ensure timely service
• Perform fast, accurate data entry and multi-tasking
• Work weekends when needed
• Participate in a dynamic, fast-paced showroom environment

Connaissances

Customer service

Data entry

Communication

Typing 40 wpm

Attention to detail

Teamwork

Outils

Microsoft Office

Description du poste

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm;have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation

$23.75/hour

Schedule

40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit.

Contract duration

6 months

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile ).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.
• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!
• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends when needed
• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines
• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?