Reverse Logistics Warehouse Admin (1126)

Trail Appliances Ltd.; Kelowna; In loco; CAD 27.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extended Health Benefits

Generous employee discounts

Career Development Opportunities

Company events

Descrizione del lavoro

Trail Appliances Ltd. is seeking a Reverse Logistics Warehouse Administrator to manage returns, pick/pack orders, and maintain inventory using WMS/ERP. You will coordinate daily returns, determine dispositions, and ensure safe, organized warehouse operations in a dynamic environment.

The role requires forklift certification (preferred) and the ability to work a Tue–Sat schedule from 7:30 am to 4 pm. Starting pay is $23.55 per hour with yearly wage progression and competitive benefits.

Competenze

• Proficient in Microsoft Office applications.
• Ability to quickly learn new systems and processes.
• Exceptional communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Forklift certification preferred.
• Self-starter with initiative and critical thinking.
• Experience working independently, as well as in partnership with other team members.
• Ability to work in a dynamic, fast-paced environment and meet physical demands.

Mansioni

• Process, pick, pack, and prepare incoming customer orders for shipment.
• Receive, verify, unpack, and sort incoming materials in an organized and efficient manner.
• Maintain accurate inventory records using the warehouse management system (WMS / ERP).
• Safely operate warehouse equipment according to safety procedures.
• Maintain cleanliness, organization, and safety standards in the warehouse.
• Handle customer pickup administrative duties for serialized/non-serialized parts.
• Manage daily inbound returns (customer, delivery, supplier, damaged units, exchanges) and plan workload.
• Perform daily receiving and accurate system entry of returned units.
• Process returns daily and determine disposition (repair, resale, return to supplier, scrap, transfer).
• Move returned units to proper locations using equipment and safety guidelines.
• Understand and comply with supplier return and claims policies; submit claims on time.
• Track and follow up on claims to ensure resolution.
• Collaborate with Reverse Logistics team on inventory movements and returns.
• Assist in reconciling return inventory and identifying discrepancies.
• Upload, scan, and maintain all return-related documents; communicate issues promptly.

Conoscenze

MS Office

Learning new systems

Communication

Organizational skills

Independent worker

Strumenti

WMS/ERP

Descrizione del lavoro

We have everything we need to inspire our customers. Except you.

Reporting to the Warehouse Supervisor, this role is responsible for managing returns to the warehouse along with picking, loading, scanning, and returning products to supplier. We're on the hunt for an enthusiastic Reverse Logistics Warehouse administrator. At Trail Appliances, we don't just deliver products; we deliver experiences. If this role sounds interesting to you, Trail Appliances is the place for you!

Compensation and Schedule:

• Starting at $ 23.55 per hour
• Guaranteed yearly wage progression
• Scheduled from Tuesday to Saturday 7.30 am start until 4 pm

As a Reverse Logistics Warehouse Administrator, you will have the following responsibilities

Warehouse Operations

• Process, pick, pack, and prepare incoming customer orders for shipment
• Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
• Maintain accurate inventory records using the warehouse management system (WMS / ERP)
• Safely operate warehouse equipment in accordance with company safety procedures
• Maintain warehouse cleanliness, organization, and safety standards at all times
• Customer pickup administrative duties, whether that is for serialized product or non-serialized parts pickup

Returns Receiving & Daily Planning

• Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
• Review and plan daily incoming returns to ensure timely processing and workload prioritization
• Perform daily receiving and accurate system entry of returned units

Returns Processing & Disposition

• Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
• Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
• Maintain clean, organized return zones and staging areas

Supplier Claims & Policy Compliance

• Understand and comply with supplier return and claims policies
• Submit supplier claims accurately and within required timelines
• Track and follow up on submitted claims daily to ensure resolution and recovery

Inventory & Reverse Logistics Coordination

• Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
• Support and monitor inventory transfers related to returns and reverse logistics activities
• Assist in reconciling return inventory and identifying discrepancies

Documentation & Communication

• Upload, scan, and maintain all return-related documentation and paperwork
• Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
• Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders

To be successful in this role, you should have:

• Proficient in the Microsoft Office programs
• Ability to quickly learn new systems and processes
• Exceptional communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Forklift certification preferred
• A self-starter with the ability to take initiative and think critically to seek out information and solutions independently
• Experience working independently, as well as in partnership with other team members
• The ability to work in a dynamic and fast paced environment requiring strong organization, time management and prioritization skills. Being able to lift and meet the physical demands of the role
• You must be legally eligible to work in Canada with a minimum of a valid work permit

Why join Trail

• Competitive salary
• Extended Health Benefits
• Generous employee discounts
• Career Development Opportunities
• Company events
• Fun and dynamic work environment where your strengths and personality shine!

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

$23.55 - $23.55 biweekly

INDHP