Office Admin & Executive Assistant

Norwood Waterworks; Calgary; On-site; CAD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Profit Centre Administrator, where you will play a vital role in managing customer transactions and ensuring accurate financial processes. This dynamic position offers the chance to work in a supportive team environment, where your contributions will directly impact customer satisfaction and operational efficiency. With opportunities for growth and development, you will be empowered to enhance your skills while enjoying a work-life balance and competitive compensation. Embrace the challenge and make a difference in a company that values innovation and excellence in service.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan

Work-life balance

Qualifications

• Minimum 1 year experience in customer service or accounts roles.
• Proficient in Microsoft Office and basic bookkeeping practices.

Responsibilities

• Manage paperwork including invoicing and cash transactions.
• Assist customers and resolve inquiries in a timely manner.
• Reconcile daily cash transactions and maintain accurate records.

Skills

Customer Service

Accounts Payable

Accounts Receivable

Microsoft Office

Attention to Detail

Verbal Communication

Relationship Building

Multitasking

Education

Grade 12 diploma or equivalent

College/University degree

Tools

PeopleSoft

Job description

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Company Description
Norwood Waterworks Calgary, part of the Emco Corp that has over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Norwood Waterworks, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance

Job Description
As a Profit Centre Administrator, you will handle all aspects of paperwork including shipping feedback, cash sale transactions, banking and report reconciliation and vendor payables issues.

Additional duties will include:

• Provide accurate and timely invoicing of customer shipments daily
• Assist in servicing customers including answering phones
• Filing of packing slips, pickers, and reconciled reports
• Reconcile daily cash transactions payments, prepare the bank deposit, and submit deposit paperwork for the National Support Centre
• Obtain, review, verify and enter purchase and expense vendor invoices, debit memos and debit cancellations in the system for processing in an accurate and timely manner
• Investigate, resolve, and respond to all customer, vendor, credit, and National Support Centre inquiries in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Enter customer credit notes and vendor debits in the system
• Reconcile petty cash and cash sheets daily
• Update information into PeopleSoft
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Support all Profit Centre activities as part of the Profit Centre Team
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service, accounts payable, accounts receivable or similar role
• Knowledge of basic accounts receivable/payable bookkeeping practices and terms
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• High level of accuracy and an attention to detail
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to prioritize work projects and multitask
• Able to learn and operate the applicable software system used to process orders

Additional Information
Salary Range - $45k to $80k with total compensation
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative

Industries

• Wholesale