Customer Service Representative - Irregular On-Call

Ministry of Public and Business Service Delivery and Procurement; Orangeville; Vor Ort; CAD 40.000 - 46.000; Teilzeit

Benefits dieser Stelle

Training program

Zusammenfassung

Join ServiceOntario's dynamic Orangeville team and make a difference in your community with every customer interaction! The role offers a training program to help you succeed, and you will provide onsite customer service for government programs and services in person.

You will greet customers, process applications and renewals, collect payments, and answer questions while staying informed about policies. Hours are irregular on-call up to 36.25 per week with no guaranteed hours; language of

Qualifikationen

• Exceptional customer service requirements including customer focus, effective communication, thinking skills, math ability, computer proficiency, and teamwork.

Aufgaben

• provide onsite quality customer services in person, by providing timely and accurate information related to government programs, products and services
• greet and assist customers
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• answer customer questions
• stay informed about policies and products

Kenntnisse

Customer focus

Effective communication

Thinking skills

Math skills

Computer proficiency

Team collaboration

Jobbeschreibung

Customer Service Representative - Irregular On-Call

Apply By:Monday, November 16, 2026 11:59 pm EST

Ministry of Public and Business Service Delivery and Procurement

Division:

City:

Position(s) language:

Job term:

1 Temporary up to 12 months with the possibility of extension.

Job code:

95423 - Customer Service Rep 2

$28.81 - $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Join ServiceOntario's dynamic Orangeville team and make a difference in your community with every customer interaction!

What we offer:

ServiceOntario offers a training program that will help you be successful in the role.

About the job:

• this position is irregular on-call working up to 36.25 hours per week with no guaranteed hours.


• learn about the Customer Service Representative role

About the job

Learn about the services we offer

In this position you will:

• provide onsite quality customer services in person, by providing timely and accurate information related to government programs, products and services


• greet and assist customers


• process applications and renewals


• provide information about government services


• collect payments and issue receipts


• answer customer questions


• stay informed about policies and products

What you bring to the team

Exceptional customer service must have:

• Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.


• Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.


• Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.


• Math skills to handle cash, operate cash register and point of sale machines to process transactions


• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.


• Team collaboration to work well with colleagues in a team environment.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives


• accessibility


• Anti-Racism Policy

• 1 English Temporary - Irregular On-Call, duration up to 12 months, 41 Broadway, Orangeville, West Region, Criminal Record Check


• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.


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  • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  
  
  • Starting salary for the CSR - 2T level: $27.02 per hour.
  
  


• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.


• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.


• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team willcontact you within 48 hours.

Language requirements and assessment: Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.