NURSING UNIT CLERK

Southbridge Care Homes; London; On-site; CAD 41,000 - 55,000; Full time

Job summary

Southbridge Care Homes is seeking a Nursing Unit Clerk to support the nursing department with staffing coordination, clerical duties, and documentation in a long-term care setting. The role balances scheduling with resident records and admissions support within the home.

The ideal candidate will have a high school diploma, healthcare clerical experience, and proficiency in PCC/EHR and Microsoft Office, demonstrating strong organizational and communication skills in a busy environment.

Qualifications

• High school diploma or equivalent required; post-secondary education in office/medical administration preferred.
• Scheduling or clerical/administrative experience in healthcare or long-term care preferred.
• Knowledge of medical terminology, PCC/EHR, and collective agreements asset.
• Strong organizational, time-management, and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal abilities; able to work with nursing team.

Responsibilities

• Greets visitors and maintains Residents' Bill of Rights in all interactions.
• Answers phones and assists visitors and guests on arrival.
• Assists with staff scheduling and replacements.
• Performs clerical duties per Occupational Health and Safety policies.
• Maintains records and resident profiles in PCC/EHR systems.
• Assists with payroll entry and admissions preparation; enters demographics.
• Orders staff name badges and handles typing/photocopying tasks.
• Schedules appointments and supports resident chart maintenance and weekly filing.

Skills

Scheduling

Clerical/administrative

Medical terminology

PCC / EHR

MS Office

Scheduling software

Independent work

Education

High school diploma

Post-secondary office/medical administration

Tools

PCC EHR system

Microsoft Office

Job description

Home/Location: Southbridge London, Long-term care Status: Full-Time vacancy Schedule: Day shifts Salary: $48,000

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

The Nursing Unit Clerk plays a key role in supporting the nursing department by coordinating staffing schedules and providing clerical/administrative support. This position ensures accurate records, effective communication, and smooth daily operations within the long-term care home. The role balances scheduling responsibilities with resident care documentation, admissions support, supply management, and quality improvement initiatives.

Key Responsibilities

• Greets all visitors by promoting and respecting Residents' Bill of Rights through all interactions with residents, family members, staff and all customers of the Home.
• Answers phones and greets visitors and guest as they arrive in the home.
• Assists with staff scheduling and replacements.
• Carry out all assigned duties in compliance with applicable Occupational Health and Safety legislation and Company policy.
• Follow safe work practices as directed by their supervisor and as required by the applicable Occupational Health and Safety legislation.
• Participate in all required occupational health and safety training.
• Records management
• Maintains accurate and current Resident Profile.
• Assists with Payroll entry
• Assists with preparation for resident admissions, e.g. entering pertinent details regarding demographics of residents into Point Click Care system, preparation of resident name bands, door labels, resident charts, etc.
• Orders employee name badges, as required.
• Completes typing / word processing and photocopying, as directed.
• Performs all necessary clerical duties associated with the operation for nursing including Scheduling of appointments as well as escorts and transportation as required, Resident Chart Maintenance & Weekly filing on the nursing units into the resident charts.
• Assist / replace Office Manager, as required.
• Develops problem-solving activities in relation to activities within the department.
• Any other tasks as assigned.

Knowledge and Skills Required

• High school diploma required; post-secondary education in office/medical administration or healthcare administration preferred.
• Scheduling or clerical/administrative experience in healthcare or long-term care strongly preferred.
• Knowledge of medical terminology, PCC (electronic health records), and collective agreements an asset.
• Strong organizational, time-management, and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling/database software.
• Ability to work independently while collaborating effectively with the nursing team.

Working Conditions

• Based in an office or nursing station within the long-term care home.
• Frequent interaction with residents, families, staff, physicians, and leadership.
• Regular use of computer systems, scheduling software, and telephones.
• May be required to work flexible hours (days, evenings, weekends, and statutory holidays) to address urgent staffing needs.
• Fast-paced environment with frequent interruptions and competing priorities.
• Occasional walking throughout the home to communicate with staff and deliver supplies; light lifting of materials may be required.
• Exposure to confidential and sensitive information, requiring discretion and professionalism at all times.

Southbridge Care Homes welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.