Nursing Case Manager (Remote contract)

Merck KGaA, Darmstadt, Germany; Mississauga; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading healthcare provider is seeking a Registered Nurse to provide integrated patient support through education and follow-up. This remote position involves managing calls, collaborating with healthcare teams, and ensuring positive patient outcomes, requiring strong communication skills and nursing experience.

Qualifications

• 3+ years of clinical nursing experience in field and/or hospital settings.
• Ability to work independently and manage multiple demanding tasks.

Responsibilities

• Provide patient education and follow-up on therapies.
• Manage incoming calls and document interactions meticulously.
• Support relationships with healthcare professionals.

Skills

Communication

Collaboration

Time Management

Computer Proficiency

Bilingual (English and French)

Education

RPN or RN License in good standing

Job description

As a member of our dedicated and high-performing multifunctional team, you will play a crucial role in providing patients with an integrated and seamless experience by offering education and follow-up on our various therapies. Your responsibilities will also include supporting and nurturing relationships with healthcare professionals to optimize patient clinical outcomes. Working closely with nursing colleagues and reimbursement specialists across the country, you will contribute to ensuring adequate national coverage and delivering a cohesive and positive experience.

For this position, the majority of your work will be conducted over the phone, following a flexible schedule during regular business hours (8am-8pm EST, Monday through Friday, with shifts such as 8am-4pm or 12pm-8pm), focusing on incoming calls and periodic follow-ups. Additionally, there will be opportunities for occasional face-to-face meetings with clinics and patients. It is essential to meticulously document your interactions in a database and adhere to ethical standards and pharmacovigilance rules. Travel up to 5% may be required.

Who You Are :

You are a Registered Nurse (RN) or Registered Practical Nurse in good standing, with at least 3 years of experience, able to work autonomously from your home office. Using your excellent communication and collaboration skills, you thrive on helping patients optimize their outcomes. You are a fast learner with excellent time management skills, enabling you to support multiple demanding tasks.

Location :

Remote work from home covering Monday through Friday, with 8-hour shifts.

Minimum Qualifications :

• RPN or RN License in good standing
• 3+ years of clinical nursing experience in field and/or hospital settings

Preferred Qualifications :

• Excellent at working remotely independently as well as in a team
• Excellent time management and priority setting
• Ability to cover urgent calls after hours on a scheduled rotation
• Flexible and quick to learn
• Dedicated workspace at home
• Clean driver’s abstract and own a car
• Ability to travel on occasion
• Computer proficiency
• Fluent in English and French, both written and spoken (a strong asset)
• Experience in Multiple Sclerosis
• Experience in a call center environment