North America Client Services Leader - Mining Tech

Wenco (a Hitachi Construction Machinery subsidiary); Richmond; Sur place; CAD 120 000 - 140 000; Plein temps

Résumé du poste

Wenco, a Hitachi Construction Machinery subsidiary, in Vancouver area, seeks a Client Services Manager for North America to lead a regional team delivering fleet management systems and upgrades. You will coordinate with Sales, Product, R&D, and Global Services to ensure disciplined delivery in complex site-based mining environments.

Responsibilities include staffing, developing leaders, ensuring safety-first deployments, and maintaining high service quality across the region.

Qualifications

• 8+ years of technical supervisory experience leading people and resources.
• Mining industry experience and credibility with site and operations leaders.
• 4+ years of experience with fleet management products, hardware and software.
• Experience with remote site installations, upgrades and software support.
• Experience managing complex client escalations and high-pressure environments.
• Ability to influence and align stakeholders across multiple departments.

Responsabilités

• Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done.
• Identify development needs and capability gaps, build training and growth plans, and develop the next generation of technical leaders.
• Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared.
• Own the quality of service delivery across the region, ensuring high system availability and reliable support.
• Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, raise resourcing issues early.
• Lead escalations to resolution, drive root cause fixes with Product, R&D, Supply Chain and Global Services.
• Make sound operational decisions, and delegate clear plans to protect client satisfaction when it matters.
• Set the project governance for the region: plans, milestones and deliverables, visibility of project health.
• Partner with Sales and Account Management on client support matters and support RFPs/tenders.
• Review performance through monthly reporting and act on data.

Connaissances

Technical leadership

People management

Stakeholder influence

Analytical skills

Communication

Formation

Bachelor’s degree in any discipline

PMP / PMI-ACP certification (asset)

Outils

Linux

Cisco

Database administration

Microsoft Exchange

Description du poste

Wenco, a Hitachi Construction Machinery subsidiary, in Vancouver area, seeks a Client Services Manager for North America to lead a regional team delivering fleet management systems and upgrades. You will coordinate with Sales, Product, R&D, and Global Services to ensure disciplined delivery in complex site-based mining environments.

Responsibilities include staffing, developing leaders, ensuring safety-first deployments, and maintaining high service quality across the region.