Non Emergency Call Taker (7 Permanent Positions) Regina Police Service

Fnuniv; Regina; On-site; CAD 73,000 - 91,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Permanent full-time position

Job summary

Regina Police Service is seeking a Non-Emergency Call Taker in Regina, SK. This permanent position involves answering non-emergency calls, gathering information, and directing requests to the appropriate units.

A 12-hour rotating shift schedule and paid training begin in February 2027. Applicants must have a minimum Grade 12, a typing speed of 50 w.p.m., strong listening and communication skills, and proficiency with Windows.

Qualifications

• Minimum Grade 12 or Grade 12 equivalent.
• Typing speed of 50 w.p.m. is required.
• Good listening and clear speech are essential.
• Experience working with the public and using Windows computers is required.

Responsibilities

• Answer non-emergency calls and provide courteous assistance.
• Record accurate information: concern type, location, people, contact details.
• Assess calls and determine appropriate response or escalation.
• Create and maintain call records in police systems.
• Direct information to internal units or external agencies as needed.
• Escalate urgent safety concerns promptly.
• Provide general information on services and resources while maintaining confidentiality.
• Complete reports managed by Comm Centre.
• Perform other related duties as required.

Skills

Typing 50 wpm

Listening skills

Clear communication

Public interaction

Stress management

Education

Grade 12

Job description

Openings: 7

Date Posted: October 29, 2026

Closing Date: November 19, 2026

Employment Status: Permanent

Job ID: 1823

At the Regina Police Service, every role contributes to a safer, stronger community. Working alongside our community partners, our employees make a meaningful difference in the lives of other every day.

Respect, Professionalism and Service guide how we serve our community and support one another. We equip our employees with the tools, technology and support they need to succeed and grow in their careers.

Key Responsibilities

As a Non-Emergency Call Taker with the Regina Police Service, you will serve as an important first point of contact for members of the public seeking police assistance for non-emergency matters. Working under the direction of the Communications Supervisor, you will answer incoming calls, gather and assess information, document details accurately, and help ensure requests for police service are directed appropriately. This role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced communications environment. This permanent position follows a 12-hour rotating shift schedule, and comprehensive paid training will begin in February 2027.

• Answers incoming non-emergency calls for police service and provides professional, courteous assistance to callers seeking information, reporting incidents, or requesting police support.
• Obtains, clarifies, and records accurate information from callers, including the nature of the concern, location, involved persons, contact information, and any relevant public or officer safety considerations.
• Assesses non-emergency calls to determine the appropriate response, referral, or escalation in accordance with established policies, procedures, and service standards.
• Creates, updates, and maintains accurate call records, occurrence information, and related documentation in computer systems used by the Regina Police Service.
• Directs calls or information to the appropriate internal unit, external agency, or police resource when further action, follow-up, or specialized assistance is required.
• Identifies situations that may require immediate attention and promptly escalates urgent or emerging safety concerns to the Communications Supervisor or appropriate emergency communications personnel.
• Provides general information to the public regarding police services, reporting options, procedures, and community resources while maintaining confidentiality and professionalism.
• Complete reports that are managed by Comm Centre.
• Performs other related duties as required.

Competencies

• Minimum Grade 12 or Grade 12 equivalent, minimum typing speed of 50 w.p.m., Windows computer knowledge and experience working with the public.
• Must pass mental abilities, multi-tasking and psychological tests.
• Good listening skills and the ability to articulate and/or speak clearly that can be easily understood.
• Hearing: Must provide hearing test results prior to hiring.
• The ability to function under stressful situations, adverse mental influences or circumstances.
• Good coordinating abilities and the ability to plan and organize activities and details for smooth occurrence of events.
• Good judgement and decision making abilities in order to: assess situations, select from alternatives and make sound decisions.
• Must be willing to work shift work on a rotating basis (days, nights, evenings and weekends).
• Thorough knowledge of the streets, districts and commercial and industrial areas of the City of Regina or good map reading skills, an asset.
• Must be obtained from classroom training provided: Knowledge of emergency and police procedures, communications technology and discrimination of civil and criminal matters and the ability to use alpha, phonetic and nine and ten codes.

Jurisdiction: RPA

Division: RPS Support Services

Department: RPS Support Services-Communications

Level: 6

Salary: $73,054.00-$91,324.00

The Regina Police Service is committed to building a team of professionals that is reflective of the community we serve. We offer a competitive salary and comprehensive benefits package for all permanent employees. If you're looking for a career with excellent benefits and where your contributions truly matter, consider joining our team.

All members who submit an application will receive an email confirming their application has been received. If you do not receive confirmation by Email automated through the SuccessFactors system, please contact Human Resources via email immediately.