NOC Analyst

CO3000 CDW Canada Corporation; Calgary; On-site; CAD 67,000 - 93,000; Full time

Job summary

CDW is seeking an Associate Network Analyst to join its Managed Services NOC team in Calgary. You will support multi-customer environments, handle alerts, and work across networking, servers, storage, and cloud technologies.

The role emphasizes proactive problem-solving, collaboration, and strong customer service in a fast-paced tech environment. It offers market-competitive salaries and a commitment to fair pay transparency.

Qualifications

• Experience with ticketing and monitoring systems.
• Understanding Windows, Linux, networking, storage, and basic security.
• Ability to complete security clearances.
• Tech training or 1–2 years’ experience or vendor certs (e.g., CCNA).
• Ability to work in a 12-hour rotating shift.
• Nice-to-have bilingual English and French.

Responsibilities

• Support Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage.
• Work with ticketing and monitoring systems.
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud.
• Collaborate with teams internally and externally.
• Respond to alerts and action or escalated as required.
• Coordinate with vendors to troubleshoot, repair, or replace hardware.
• 12-hour shifts are on a rotating schedule to cover 24/7 operation.
• Operations follow ITIL practices regarding incident, problem and change management.
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database.
• Patching customer environments.

Skills

Ticketing systems

Monitoring systems

Windows

Linux

Networking

Storage

Security

Security clearances

Bilingual English-French

Job description

CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro‑active individual, take direction well, communicate succinctly and collaborate effectively.

What you’ll do

• Support Troubleshoot and resolve technical issues in a multi‑customer NOC environment with 24/7/365 coverage
• Work with ticketing and monitoring systems
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
• Collaborate with teams internally and externally
• Respond to alerts and action or escalated as required
• Coordinate with vendors to troubleshoot, repair, or replace hardware
• 12‑hour Shifts are on a rotating schedule to cover 24/7 operation
• Operations Follow ITIL practices regarding incident, problem and change management
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database
• Patching customer environments

What you need to succeed

• Must‑have Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and basic security technology
• Ability to complete security clearances
• A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)
• Ability to work in a 12‑hour rotating shift environment
• Nice‑to‑have Bilingual English and French

At CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed topaytransparencyand ensuring fair compensation for all our coworkers. Each of our roles is assigned asalaryrange that is informed by multiple sources of market data.We determineindividualpaywithin a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40‑hour workweek and paid on a bi‑weekly payroll schedule.

Pay range: $67,000- $92,600, depending on experience and skill set.

CDW is committed to being an AI‑fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. At CDW, we make technology work so people can do great things. We are a leading multi‑brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.