Supervisor - SOC

CDW; Toronto; On-site; CAD 93,000 - 130,000; Full time

Job summary

CDW is seeking a Supervisor, Security Operations Centre to lead and mentor a team of Cybersecurity Analysts in a 24x7 operation. You will guide reporting, investigations, incident response, and customer service to uphold security excellence.

You will coordinate with SOC management and stakeholders to improve security operations, governance, and client onboarding, while managing performance and scheduling in a fast-paced environment.

Qualifications

• Degree or College Diploma in Computer Engineering, Information Security, Computer Science or a related field.
• 5+ years of Managed Cybersecurity Services or Cybersecurity Operations experience with at least 1 year in a technical people leadership role.
• Knowledge of SOC technologies such as SIEM, SOAR, EDR/XDR, NGFW, TIP.
• Understanding of security frameworks (NIST CSF, ISO 27001) and ITIL frameworks.

Responsibilities

• Hire, train, and lead a team of Cybersecurity Analysts.
• Lead an ‘always on’ 24x7 operation including onboarding, capacity management, and scheduling.
• Act as a primary point of contact for customer escalations and major incidents.
• Mentor and support SOC personnel with security investigations and incident response.
• Develop and present SOC metrics to senior leadership.
• Document and govern SOC procedures and processes.

Skills

Leadership

SOC operations

Incident response

Security analytics

Training & mentoring

Education

Degree or College Diploma in Computer Engineering, Information Security, Computer Science or related field

Tools

SIEM

SOAR

EDR/XDR

NGFW

TIP

Job description

As a Supervisor, Security Operations Centre, you will play a paramount role in the effectiveness of Cybersecurity Operation within our Security Operation Centre (SOC). You will lead, coach, and mentor a team of highly skilled Cybersecurity Analysts whose primary role is to monitor and investigate security incidents. In this role you will provide guidance to the team on reporting, security investigations, incident response, technology support, and customer service.

What You Will Do

• Hire, train, and lead a team of Cybersecurity Analysts
• Lead an ‘always on’ 24x7 operation including onboarding, capacity management, and scheduling
• Act as a primary point of contact for customer escalations, major incidents, and complex issue management
• Mentor and support Cybersecurity Analysts and other SOC personnel with security investigations, incident analysis, incident response, customer reporting, vendor support, troubleshooting, and customer escalations
• Track metrics and provide recommendations in tuning and optimization of security systems, security process, procedures, and policies
• Develop, track, and maintain security operations and SOC metrics and present to senior leadership
• Document, maintain, and govern SOC operational information, and security procedures and processes
• Identify Cybersecurity Analyst team requirements to drive continuous improvement of SOC operations in collaboration with SOC Management, Senior Cybersecurity Analysts, Security System Specialists, and Security R&D stakeholders to integrate customer security requirements
• Operationalize governance of managed security technologies such as Endpoint and Extended Detection and Response (EDR/XDR), SIEM, Next Generation Firewalls (NGFW), Cyber Threat Intelligence platforms (TIP), etc.
• Understand current and future customer security priorities to recognize potential scope expansions, and identify gaps in service or new client requirements
• Participate in Cybersecurity strategy meetings and provide input in defining the future of Cybersecurity Operations
• Participate and help in SOC client onboarding and lead internal SOC projects
• Support and coordinate people management functions including, but not limited to, Performance Management, vacation and expense approvals, and coworker time management (time tracking)
• Deliver other tasks and responsibilities as discussed and agreed with your Manager

What We Expect Of You

Must-have

• Degree or College Diploma in Computer Engineering, Information Security, Computer Science or a related field, or demonstrated equivalent combination of education and experience
• 5+ years of Managed Cybersecurity Services or Cybersecurity Operations experience with at least 1 year of experience in a technical people leadership role or equivalent experience with leading other teams or leading projects
• Knowledge or experience of Security Operations Centre (SOC) technologies such as SIEM, SOAR, EDR/XDR, NGFW, TIP, etc.
• Understanding and ability to speak to security frameworks (NIST CSF, ISO 27001), security compliance (PCI-DSS, SOC II) and ITIL frameworks
• Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
• Experience with reporting and SLAs
• Ability to work after-hours from time to time

Nice-to-have

• Industry certification such as CISSP, OSCP, PNPT, CySA, GSEC, CISM, etc., or other related security certifications or training
• Experience with tools integration (via API or custom scripting)
• Ability to obtain and maintain Canadian Security Clearance
• Bilingual (English and French) or multilingual (other languages)

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.

Pay range: $93,000- $ 130,000, depending on experience and skill set

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.