Night Watch - Night Auditor Supervisor

Crescent Hotels & Resorts; Stratford; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Flexible scheduling

Hourly pay $20.00/hr

Dining discount 50%

Crescent property discounts

Job summary

The Queen’s Cue, a Crescent Hotels & Resorts property in Stratford, Ontario, seeks a dependable Night Watch - Night Auditor to join our Front Office team. The role focuses on keeping the hotel secure, organized, and guest-friendly during the overnight shift, while completing the nightly audit and preparing for the morning.

You will manage reservations, payments, and inquiries with discretion. We offer a comprehensive benefits plan, RRSP matching, flexible scheduling, and employee discounts

Qualifications

• Previous front office, night audit, accounting, or customer service experience is an asset.
• Strong numerical skills and attention to detail, with the ability to identify and investigate discrepancies.
• Excellent communication and guest service skills with a calm and professional approach.

Responsibilities

• Perform overnight check-ins/outs and guest requests.
• Complete nightly audit and reconcile accounts.
• Prepare daily reports and close the day.
• Maintain security and provide exceptional guest service during overnight hours.

Skills

Numerical skills

Attention to detail

Customer service

Communication

Independent work

Tools

PMS software

Reservation systems

Job description

At The Queen's Cue and Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Summary

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking a dependable and detail-oriented Night Watch - Night Auditor to join our Front Office team in Stratford.

At The Queen’s Cue, the Night Watch is the steady presence that carries the hotel from one day into the next. Inspired by the traditional role of those entrusted to keep watch through the night, our Night Watch ensures the hotel remains welcoming, secure, organized, and ready for whatever the overnight hours may bring.

Part guest host, part problem solver, and part keeper of the day’s final details, you will support guests throughout the night while completing the daily audit, reconciling activity, and preparing the hotel for a seamless start to the morning.

Does this sound like you?

You are calm, dependable, and comfortable taking ownership when much of the hotel has gone quiet. You work well independently, trust your judgment, and know when to act, when to investigate, and when something needs to be escalated.

Your night may include welcoming late-arriving guests, completing check-ins and check-outs, managing reservations and payments, responding to guest requests, and handling the unexpected with professionalism and discretion. Alongside the guest experience, you will complete the nightly audit process, reconcile accounts and transactions, prepare reports, investigate discrepancies, and ensure the day is accurately closed before the next one begins.

You are confident with numbers and technology, organized in your approach, and naturally attentive to detail. Above all, you take pride in being the person who keeps watch over the hotel after hours - ensuring guests feel cared for, the operation remains secure, and the morning team arrives to a hotel that is balanced, prepared, and ready for a new day.

What We Offer

• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Flexible scheduling to support work-life balance.
• Hourly rate of $20.00.
• 50% dining discount at The Queen’s Cue and The Boar’s Head Pub.
• Discounts with Crescent managed properties in North America, and Marriott Worldwide for you & your family members.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

Qualifications

• Previous hotel Front Office, Night Audit, accounting, or customer service experience is an asset.
• Strong numerical skills and attention to detail, with the ability to identify and investigate discrepancies.
• Excellent communication and guest service skills with a calm and professional approach.
• A self-motivated approach with the confidence to work independently and take ownership of the overnight shift.
• Strong computer skills and the ability to learn hotel property management, payment, reporting, and reservation systems.
• Ability to accurately reconcile financial transactions, guest accounts, cash, and daily revenue activity.
• Strong organizational skills and the ability to manage multiple responsibilities while maintaining accuracy.
• Sound judgment, professionalism, discretion, and the ability to maintain confidential guest and financial information.
• Ability to respond calmly and appropriately to guest concerns, operational issues, or unexpected situations overnight.
• Flexibility and availability to work overnight shifts, including weekends and holidays.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.