Night Watch - Night Auditor Supervisor

Crescent Hotels & Resorts; Stratford; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

RRSP matching

Flexible scheduling

Dining discount

Discounts with Crescent properties

Great workplace to be part of

Job summary

The Queen’s Cue is part of Crescent Hotels & Resorts in Stratford, and we are seeking a dependable Night Watch - Night Auditor to join our Front Office team. You will be the steady overnight presence, ensuring a welcoming, secure, and well-managed property through the night.

You will handle late check-ins and check-outs, manage reservations and payments, and conduct the nightly audit, reconciliation, and reporting to prepare a smooth morning start for the team.

Qualifications

• Previous hotel Front Office or Night Audit experience is an asset.
• Strong numerical skills with ability to investigate discrepancies.
• Excellent communication and guest service skills with a calm, professional approach.
• Ability to work independently and take ownership of overnight shifts.
• Strong computer skills and ability to learn PMS, payment, reporting, and reservation systems.
• Ability to reconcile transactions and daily revenue accurately.
• Good organization and ability to manage multiple tasks while staying accurate.
• Discretion and confidentiality with guest and financial information.
• Overnight flexibility including weekends and holidays.

Responsibilities

• Complete the nightly audit and reconcile accounts.
• Prepare reports and investigate discrepancies.
• Welcome late-arriving guests and assist with check-ins/outs.
• Manage reservations, payments, and guest requests overnight.
• Ensure the hotel is balanced and ready for the morning shift.

Skills

Night audit

Front office

Numerical skills

Guest service

Communication

Independent work

PMS systems

Multi-tasking

Tools

PMS software

Job description

The Queens Cue
161 Ontario St
Stratford, ON N5A3H3, CAN

Description

At The Queen's Cue and Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ’feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Summary

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking a dependable and detail-oriented Night Watch - Night Auditor to join our Front Office team in Stratford.

At The Queen’s Cue, the Night Watch is the steady presence that carries the hotel from one day into the next. Inspired by the traditional role of those entrusted to keep watch through the night, our Night Watch ensures the hotel remains welcoming, secure, organized, and ready for whatever the overnight hours may bring.

Part guest host, part problem solver, and part keeper of the day’s final details, you will support guests throughout the night while completing the daily audit, reconciling activity, and preparing the hotel for a seamless start to the morning.

Does this sound like you?

You are calm, dependable, and comfortable taking ownership when much of the hotel has gone quiet. You work well independently, trust your judgment, and know when to act, when to investigate, and when something needs to be escalated.

Your night may include welcoming late-arriving guests, completing check-ins and check-outs, managing reservations and payments, responding to guest requests, and handling the unexpected with professionalism and discretion. Alongside the guest experience, you will complete the nightly audit process, reconcile accounts and transactions, prepare reports, investigate discrepancies, and ensure the day is accurately closed before the next one begins.

You are confident with numbers and technology, organized in your approach, and naturally attentive to detail. Above all, you take pride in being the person who keeps watch over the hotel after hours - ensuring guests feel cared for, the operation remains secure, and the morning team arrives to a hotel that is balanced, prepared, and ready for a new day.

What We Offer

• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Flexible scheduling to support work-life balance.
• Hourly rate of $20.00.
• 50% dining discount at The Queen’s Cue and The Boar’s Head Pub.
• Discounts with Crescent managed properties in North America, and Marriott Worldwide for you & your family members.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

Qualifications

• Previous hotel Front Office, Night Audit, accounting, or customer service experience is an asset.
• Strong numerical skills and attention to detail, with the ability to identify and investigate discrepancies.
• Excellent communication and guest service skills with a calm and professional approach.
• A self-motivated approach with the confidence to work independently and take ownership of the overnight shift.
• Strong computer skills and the ability to learn hotel property management, payment, reporting, and reservation systems.
• Ability to accurately reconcile financial transactions, guest accounts, cash, and daily revenue activity.
• Strong organizational skills and the ability to manage multiple responsibilities while maintaining accuracy.
• Sound judgment, professionalism, discretion, and the ability to maintain confidential guest and financial information.
• Ability to respond calmly and appropriately to guest concerns, operational issues, or unexpected situations overnight.
• Flexibility and availability to work overnight shifts, including weekends and holidays.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.