Night Shelter Support Worker (Residential Care)

salvationarmyca; Calgary; On-site; CAD 38,000 - 48,000; Full time

Job summary

The Salvation Army in Calgary is hiring a Resident Support Worker to assist residents in a shelter setting. You will support admission, orientation, and daily routines while promoting safety, dignity and respect for each person.

Responsibilities include documenting information, maintaining logs, coordinating with program teams, and providing mediation to resolve conflicts. The role requires adherence to policies and compassionate, person-centered care.

Qualifications

• Experience in shelter or residential settings preferred.
• Ability to communicate clearly with residents and staff.
• Respectful, non-judgmental approach and problem-solving skills.
• Attention to privacy and accurate record keeping.

Responsibilities

• Assist admission, orientation, and evaluation of residents.
• Ensure policy compliance and safety for residents.
• Maintain daily logs and program documentation.
• Coordinate with internal teams and external services as needed.
• Provide mediation to prevent or resolve conflicts.

Skills

Communication

Teamwork

Conflict mediation

Record keeping

Job description

The Salvation Army in Calgary is hiring a Resident Support Worker to assist residents in a shelter setting. You will support admission, orientation, and daily routines while promoting safety, dignity and respect for each person.

Responsibilities include documenting information, maintaining logs, coordinating with program teams, and providing mediation to resolve conflicts. The role requires adherence to policies and compassionate, person-centered care.