Night Shelter Resource Worker — Courtenay

Lookout Housing and Health; Courtenay; On-site; CAD 4,080,000 - 4,326,000; Full time

Job summary

Lookout Housing and Health Society operates a 24/7 emergency shelter for homeless adults in Courtenay. The Shelter Resource Worker will provide intakes, orientations, and guest support, connecting people to community resources while following safety protocols and COR certification requirements.

The role requires CI skills, strong communication, and the ability to work in a team or independently on a night shift. Must have IF A1 and a clean vulnerability check; probationary period applies.

Qualifications

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Informed Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance - Vulnerable Sector required

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout's external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Skills

Crisis Intervention

Teamwork

Stress management

Communication

Documentation

Safety awareness

Boundaries

Sobriety

Education

Grade 12 + 2 years related experience

Related Certificate

Job description

Lookout Housing and Health Society operates a 24/7 emergency shelter for homeless adults in Courtenay. The Shelter Resource Worker will provide intakes, orientations, and guest support, connecting people to community resources while following safety protocols and COR certification requirements.

The role requires CI skills, strong communication, and the ability to work in a team or independently on a night shift. Must have IF A1 and a clean vulnerability check; probationary period applies.