Night Security Concierge – Resident Services

FirstService Residential Canada; Hamilton; On-site; CAD 25,000 - 26,000; Full time

Job summary

FirstService Residential Canada is seeking a Security Concierge to assist residents with information and services, leveraging strong communication, motivation, and organizational skills.

The role is Monday–Friday 12:00am to 08:00am at the Hamilton site, with a compensation of $18.50/hour. Responsibilities include guiding residents, screening messages, maintaining privacy, and ensuring safety across buildings.

Qualifications

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Responsibilities

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
• Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
• Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills

Self-motivated

Outgoing

Detail-oriented

Communication skills

Organizational skills

Education

High school diploma

Job description

FirstService Residential Canada is seeking a Security Concierge to assist residents with information and services, leveraging strong communication, motivation, and organizational skills.

The role is Monday–Friday 12:00am to 08:00am at the Hamilton site, with a compensation of $18.50/hour. Responsibilities include guiding residents, screening messages, maintaining privacy, and ensuring safety across buildings.