Security Concierge: Flexible Shifts & Resident Support

FirstService Residential Canada; Mississauga; On-site; CAD 20,000 - 29,000; Part time

Job summary

FirstService Residential Canada is seeking a Security Concierge in the Greater Toronto Area, including Mississauga, with shifts that vary and a minimum of two per week. You will assist residents, manage access, and ensure safety and privacy across properties, while delivering exceptional customer service.

The role requires a valid Ontario Security License, strong communication and organizational skills, and the ability to handle high-pressure situations.

Qualifications

• Must possess a valid Ontario Security License
• High school diploma or equivalent preferred; college coursework in related fields an asset

Responsibilities

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols and respond to Emergencies and Fire Alarms.
• Follow up with daily documentation and incident reports.

Skills

Communication skills

Detail oriented

Organizational skills

Self-motivated

Education

High school diploma or equivalent

College coursework in Business/Hospitality or Police/Security Foundations

Job description

FirstService Residential Canada is seeking a Security Concierge in the Greater Toronto Area, including Mississauga, with shifts that vary and a minimum of two per week. You will assist residents, manage access, and ensure safety and privacy across properties, while delivering exceptional customer service.

The role requires a valid Ontario Security License, strong communication and organizational skills, and the ability to handle high-pressure situations.