Night Operations Lead: Store Readiness & Team Growth

The Home Depot; Edmonton; Presencial; CAD 70.000 - 90.000; Jornada completa

Descripción de la vacante

The Home Depot in Edmonton is seeking a Night Operations Assistant Store Manager to supervise Back End Operations such as Receiving, RTV and Freight, and to ensure the store is “Grand Opening Day Ready” each day. This role leads and coaches Associates, drives safety standards, and collaborates with the Store Manager and other ASMs to improve store profitability and customer satisfaction.

You will recruit and develop talent, manage staffing and performance, and optimize processes across Receiving

Formación

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
• Minimum 2 years of management experience
• Excellent customer service skills
• Good communication skills
• Computer experience is a must
• Strong analytical and problem solving skills
• Strong problem solving skills
• Team player
• Strong work ethic, sense of responsibility and attention to detail and confidentiality

Responsabilidades

• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
• Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
• Communicating store and home depot objectives to associates
• Coaching, training and developing associates by providing both informal (on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
• Communicating clear career paths for associates taking appropriate actions to minimize turnover in all process areas
• Managing to ensure operational excellence in all Back End areas
• Managing to ensure Associate staffing schedule meets the demands of the truck schedule
• Managing to ensure that merchandise is received appropriately and efficiently and safely delivered to the sales floor
• Ensure that the store is Grand Opening Day Ready each day by walking with the Fulfillment Team ASM in the mornings and the closing ASM in the evening for proper hand off
• Surveying area at the beginning of the shift to develop a plan of action that prioritizes tasks to be completed and continually updating this plan of action dependant upon the demands of the shift
• Ensuring that receiving and Freight Teams work together and run smoothly to make the store Grand Opening Day Ready
• Managing Receiving and Freight efficiency through observation, report analysis, identifying trends, defining problems and developing appropriate responses
• Taking appropriate actions to minimize shrink
• Lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity to all store associates
• Assess associates training needs related to all aspects of sales and customer service and implement plans for improvement
• Knowledge of Home Depot programs and services and ability to communicate these to customers and associates

Conocimientos

Leadership

Coaching

People management

Communication

Planning

Problem solving

Safety awareness

Store operations

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

The Home Depot in Edmonton is seeking a Night Operations Assistant Store Manager to supervise Back End Operations such as Receiving, RTV and Freight, and to ensure the store is “Grand Opening Day Ready” each day. This role leads and coaches Associates, drives safety standards, and collaborates with the Store Manager and other ASMs to improve store profitability and customer satisfaction.

You will recruit and develop talent, manage staffing and performance, and optimize processes across Receiving