Night Listener

Urgo Hotels Canada; Mont-Tremblant; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Dynamic work environment

Professional development

Benefits program

Employee discounts

Work-life balance

Preferred rates

Job summary

Urgo Hotels Canada is seeking a Night Auditor for our Residence Inn Marriott in Mont-Tremblant. The role supports nighttime operations, handles auditing, and ensures continuous guest service throughout the night.

The position emphasizes accuracy, security, and collaboration with departments to maintain high standards of hospitality in a dynamic resort setting.

Qualifications

• Autonomy, initiative and careful attention to details required.
• Comfort with computer systems and basic accounting tasks.
• Good knowledge of front desk procedures and hotel standards.

Responsibilities

• Welcome guests, respond to requests, and provide courteous service.
• Perform night audit: verify, balance, and finalize daily transactions.
• Prepare required reports and ensure system updates.
• Manage late arrivals, early departures, and reservation changes.
• Verify room availability, assign rooms, and process payments as needed.
• Collaborate with other departments to fulfill guest needs.
• Ensure hotel and guest security during night shifts.
• Handle various front desk tasks as required.

Skills

Autonomy & initiative

Attention to detail

Accounting & front desk

Job description

Night Auditor

Open to being trained at Residence Inn Marriott – and to working according to a flexible schedule.

About Us

Nestled in the heart of Mont-Tremblant, our Residence Inn Marriott hotel is the perfect destination for travelers seeking comfort, efficiency, and moments of relaxation. Joining our team means integrating into a dynamic, modern, and welcoming work environment, surrounded by colleagues driven by a shared passion: delivering exceptional customer service.

WHAT WE OFFER

• Dynamic and collaborative work environment.
• Opportunities for advancement and professional development.
• Comprehensive benefits program.
• Employee discounts on accommodation and company services.
• Work-life balance valued.
• Preferred rates across all Marriott hotels

YOUR ROLE

The night auditor ensures the smooth operation of nighttime operations while guaranteeing continuity of customer service. They are responsible for daily auditing, hotel security, and guest support during the night, while ensuring compliance with standards.

RESPONSIBILITIES

• Welcome guests, respond to their requests, and ensure courteous service at all times.
• Perform night audit: verify, balance, and finalize daily transactions.
• Prepare required reports and ensure system updates.
• Manage late arrivals, early departures, and reservation modifications.
• Verify room availability, assign rooms, and update room status. Ensure application of payment policies and process credit card transactions.
• Collaborate with other departments to respond to guest requests.
• Ensure the security of the hotel and guests during the night.
• Perform certain front desk tasks - All other related tasks.

DESIRED PROFILE

• Autonomy, initiative, and attention to detail.
• Comfort with computer systems and accounting tasks.
• Good knowledge of front desk procedures and hotel standards.

*The use of the masculine form to designate persons is solely intended to lighten the text and has no discriminatory intent. *

Source: Urgo Hotels & Resorts Canada