Night Host

Scarlet Hotel; Front of Yonge; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Night Hosts to join their Front of House Team. This role is essential for delivering exceptional hospitality and maintaining a safe, clean environment for guests. Responsibilities include managing check-ins, assisting with room service, and ensuring guest satisfaction through effective communication. Ideal candidates will have a passion for hospitality, problem-solving skills, and the ability to thrive in a dynamic environment. Join a family-owned business that values its team members and offers a supportive workplace with opportunities for growth and development.

Benefits

People Centric Working Environment

Learning and Internal Career Progression

Competitive Hourly Pay Plus Tips

Permanent Contract with 28 Days Holiday

Long Service Scheme

40% Off Food and Drinks

On-site Team Accommodation

Hospitality Rewards and Discount Partnership

Qualifications

• Excellent verbal and written communication skills are essential.
• Basic computer skills and accurate numeracy are required.

Responsibilities

• Provide effective check-in and check-out processes for guests.
• Ensure all calls are answered promptly and assist with room service.
• Maintain cleanliness and security of the hotel premises.

Skills

Verbal Communication

Written Communication

Numeracy Skills

Problem Solving

Customer Service

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Our Night Hosts are friendly and caring in nature. They cover two hotels, Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assist in maintaining a safe, secure and clean environment. The role requires the ability to communicate confidently with our guests and other staff so excellent verbal and written skills are essential and a good grasp of the English language.

Key Responsibilities

No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:

1. Provide a swift and effective check-in process for late arrivals, and early check outs adhering to standard operating procedures.
2. Ensure all telephone calls are answered quickly and as efficiently as possible.
3. Room service deliveries, running trays and supporting the food and beverage team.
4. Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
5. Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
6. Overnight security, to ensure the hotel site is secure.
7. An understanding of health and safety as well as the ability to keep calm in challenging circumstances.
8. Deal with in-house guest requests, recording all feedback for seamless shift handovers.
9. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
10. Report any maintenance issues and check that the work has been completed and feedback to the guest.

Basic computer skills and accurate numeracy are required along with honesty and good judgement.

You will need to be physically capable to patrol the hotel and its grounds which are built into a steep hillside. Nightly cleaning and tidying throughout the hotel are also part of this role.

Benefits

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

1. A people centric working environment.
2. Learning and internal career progression opportunities.
3. Competitive hourly pay plus tips.
4. A permanent contract with 28 days holiday per year.
5. Long service scheme, enjoy a free stay at Bedruthan after your first year!
6. Enjoy 40% off food and drinks at the hotel.
7. On-site team accommodation is available.
8. Hospitality rewards and discount partnership.

We Are Looking For

1. Someone who is confident, positive and enjoys working in a busy environment.
2. Problem solvers. A person who can answer guest quests and looks for solutions.
3. Previous hotel experience or similar. It’s not a must have, but you must be eager to learn.
4. Someone with a passion for hospitality and to create positive lasting memories for our guests.
5. Who wants to be part of a successful and hard working team.