Night Auditor (Loden Hotel)

Amacon; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

A luxury boutique hotel in Vancouver is seeking an engaged individual for Guest Experience. Responsibilities include performing night audit duties, welcoming guests upon arrival, and ensuring high service quality in line with luxury standards. Candidates should have strong communication skills, attention to detail, and ideally be capable of conversing in multiple languages. This position demands flexibility to work various shifts, including evenings and mornings, and driving license is a plus.

Qualifications

• Experience in hotel operations is preferred but not required.
• Ability to communicate clearly and effectively in at least two languages.
• Possesses a keen eye for detail and urgency.
• Strong attention to detail and sense of urgency.
• Flexible schedule for a 24/7 hotel environment.
• Must have a valid driver's license.

Responsibilities

• Perform all Night Audit duties, balancing accounts and ensuring guest satisfaction.
• Welcome guests and confirm pertinent information during check-in.
• Provide responsive and courteous service throughout the guest's stay.
• Monitor reservations and concierge emails overnight and escalate issues.
• Coordinate with MODs and other departments to resolve discrepancies.
• Provide courteous 5-diamond level guest service and daily market segment tracking.

Skills

Hotel experience

Bilingual communication

Attention to detail

Flexibility

Team collaboration

Valid driver's license

Job description

About Us

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Responsibilities

• Ensure all the guidelines and procedures provided by MODs are thoroughly followed through.
• Perform all Night Audit duties, including but not limited to the posting of room and tax charges, balancing and reconciliation of accounts, statistical reports, MOP settlements and ensuring that revenue opportunities are maximized under controlled parameters.
• Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current.
• Provide support and assistance as requested or required by the Director, Guest Operations.
• Work also as Ambassador, the ability to converse in a minimum of two languages will be an asset.
• Welcome our guests during the arrival process, collecting & confirming pertinent guest information and ensure our reality meets their expectation.
• Always represent the Loden - ensuring your personal presentation, uniform and body posture reflect our luxury brand.
• Work in a consistent "Safe Work Practice" manner at all times
• Perform all Night Audit duties, including but not limited to the posting of room and tax charges, balancing and reconciliation of accounts, all rooms have sufficient chip & pin credit card pre-authorization, Open Folios are closed or escalated to MODs or other departments for follow up,
• Have a consistent and constant Front Desk presence throughout your shift until AM EA arrives in the morning.
• Balance Market Segment in a nightly basis by creating daily Market Segment Tracking sheet for Night Audit team and communicate with accounting for immediate follow ups.
• Communicate Daily with MODs to report any pending discrepancies & Report any unusual activities or events overnight.
• Monitoring reservation & Concierge emails overnight and confirm that all emails and inquiries have been completed or are forwarded to the appropriate departments.
• Include Night Houseperson Performance Report to ensure the safety and quality of work overnight.
• Make a last impression on departure, settling final accounts, offering your personal assistance on future reservations, and taking immediate ownership of any concerns.
• Go the extra mile, responding to guest inquiries with ease & finesse and performing in an intuitive manner that stirs the guest's soul.
• Provide courteous and efficient telephone service and person care at the level expected at 5 diamond/star hotels.
• Ensure all inquires are reported to appropriate departments in the interest of continued guest satisfaction.
• Flexible with working hours as your responsibilities when scheduled may include evenings and morning support when required.
• Other duties as required.

Skills & Qualifications

• Experience:Hotel experience is an asset, but not a requirement
• Ability to converse in a minimum of two languages will be an asset
  
• Ability to communicate clearly, concisely, and openly
• Possess an eye for the smallest detail and maintains a keen sense of urgency
• Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
• Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
• Must have a valid driver's license

Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/355