night auditor - hotel

Government of Canada; Sherwood Park; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Government of Canada is hiring a hotel receptionist to manage guest check-ins and check-outs, provide information about the hotel and area, and ensure excellent customer service. The ideal candidate will possess a high school diploma and have a client-focused approach, along with strong organizational and communication skills.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• Attention to detail and excellent communication skills are essential.
• Client-focused approach required.
• Ability to work well in a team.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Attention to detail

Client focus

Excellent oral communication

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Additional information Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Organized
• Reliability
• Team player

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits