Night Auditor

Hyatt Hotels Corporation; Ottawa; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Night Auditor, where your role is vital in creating memorable experiences for guests. This dynamic position requires you to ensure that every guest feels welcomed and valued through outstanding service, while maintaining a clean and inviting environment. You'll oversee the Gallery overnight, manage check-ins and check-outs, and handle essential audit reports. With opportunities for growth and a supportive workplace culture, this position is perfect for someone looking to make a difference in the hospitality industry. Embrace the chance to work in a respected team that values your contributions and offers flexible scheduling to suit your lifestyle.

Benefits

Exceptional benefit plan for associates and family

Free parking

50% off in dining establishment

Flexible scheduling

Discounts with managed properties

Opportunity for growth

Qualifications

• Previous customer service experience in a hotel setting preferred.
• Must be Smart Serve certified and at least 18 years old.

Responsibilities

• Oversee the Gallery overnight, assisting with check-ins/check-outs.
• Run audit reports and balance revenue accounts nightly.

Skills

Customer Service Experience

Smart Serve Certification

Basic Computer Skills

Bilingualism

Ability to Lift Moderate Weight

Front Office Experience

Food & Beverage Knowledge

Opera Operating System Knowledge

Tools

Word

Excel

Job description

Join our team as a Night Auditor and play a key role in creating memorable stays for our guests. In this dynamic position, you will ensure every guest feels welcomed and valued by providing outstanding service and maintaining a clean, comfortable, and inviting environment.

Here's what you will be doing:

• Oversee the Gallery overnight, assisting with check-ins/check-outs, guest requests, and Food & Beverage operations.
• Run audit reports/journals from the front office system, Point of Service and the computer.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Preferred Qualifications & Skills:

• Previous Customer Service Experience (Hotel preferred).
• Smart Serve Certified.
• Must be 18 years of age or older.
• Strong Written and oral grasp of the English Language (Bilingualism is an asset).
• Ability to Lift, pull and push moderate weight (min 20lbs).
• Must possess basic computer skills including word, excel.
• This position requires availability overnight on weekends, and holidays. On average, you will be scheduled for two days a week, typically Friday and Saturday.
• Previous experience in Front Office and Food & Beverage is beneficial.
• An understanding of Opera or other Hyatt Operating systems is ideal.
• Ability and availability to work overnight shifts between 11 pm - 7 am.

We are committed to providing you with:

• An exceptional benefit plan for eligible associates & your family members.
• Free parking and 50% off in our dining establishment.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Opportunity to grow with us.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

At Hyatt Place Ottawa West and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.