Night Auditor

Northland Properties; Lethbridge; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Health benefits

Training programs

Team events

Job summary

Sandman Hotel Group in Alberta, Canada seeks a Night Auditor to conduct nightly audits, balance ledgers, and prepare operating reports. This role requires night shifts at the front desk and strong hospitality experience.

The candidate should have a high school diploma or equivalent, and a two-year program in front desk operations or hotel management is preferred. English and French skills are a plus for guest interactions.

Qualifications

• Fluent in English and French (preferred).
• High School Diploma, G.E.D. or equivalent.
• Completion of a two-year apprenticeship or college program in front desk operations or hotel management preferred.
• Experience in customer service and people management.
• Strong understanding of hospitality industry principles and accounting practices.
• Ability to analyze client needs and offer appropriate options.

Responsibilities

• Maintain inventory of vacancies, reservations and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries by letter, telephone and in person about services and community information.
• Compile and check daily record sheets, guest accounts, receipts and vouchers.
• Present statements of charges to departing guests and process payments.
• Ensure hotel security and post daily charges.
• Take over from evening cashier and manage floats.
• Handle revenue and cash from restaurant cashiers securely.
• Accept and lock away keys from departments.
• Prepare credit card summaries and post to accounts.
• Maintain high standards of personal hygiene and appearance.

Skills

Bilingual English-French

Customer service

Conflict resolution

Relationship building

Strong written/verbal communication

Education

High School Diploma or equivalent

Two-year apprenticeship or college program in front desk ops or hotel management

Job description

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.