Night Auditor

Sandman Hotel Group; City of Langley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Discounts on hotels

RRSP matching

Extended health insurance

Dental and vision insurance

Tuition credit program

Career development

Job summary

Sandman Hotel Group is seeking a Hotel Night Auditor to conduct nightly audits, balance departmental ledgers, and prepare operating reports. The role requires night shift work at the front desk and involves interacting with guests in English (and French preferred).

Responsibilities include registering guests, posting charges, and ensuring accurate financial records, while upholding high standards of service and professional appearance. Full-time or part-time options available.

Qualifications

• High School Diploma or equivalent required.
• Two-year apprenticeship or college program in front desk operations or hotel management preferred.
• Experience in all aspects of customer service and people management.
• Strong knowledge of hospitality industry principles and accounting practices.
• Ability to analyze client needs and offer appropriate options and resolutions.
• Exceptional conflict resolution and negotiation skills.

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries regarding hotel services and registration and provide information.
• Compile and check daily records, guest accounts and vouchers.
• Post daily charges and manage revenue and floats.
• Hotel security.
• Maintain high standard of personal hygiene and appearance.

Skills

Customer service

People management

Hospitality knowledge

Accounting basics

Analytical thinking

Conflict resolution

Communication skills

Time management

Adaptability

Relationship building

Education

High School Diploma or equivalent

Two-year apprenticeship or college program in front desk operations or hotel management

Job description

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Full Time and Part Time available

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.