Night auditor

Strata Hotel; Kingston; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team in a vibrant hotel environment. This role involves ensuring smooth operations during night shifts, from managing room reservations to providing exceptional customer service. As a Night Auditor, you will play a crucial role in maintaining high standards of cleanliness and accuracy in financial transactions. With a commitment to teamwork and employee support, this position offers a rewarding opportunity to contribute to a dynamic hospitality setting while enjoying competitive benefits and a collaborative work culture. If you thrive in a fast-paced environment and are passionate about guest satisfaction, this is the perfect role for you.

Benefits

Group Insurance

Life Insurance

Disability Insurance

Medical and Dental Insurance

Vision Care

24/7 Virtual Healthcare Access

Personal Days

Social Calendar Events

Qualifications

• Experience in hospitality as a Front Desk Agent is preferred.
• Proficiency in Microsoft Office is essential for daily tasks.

Responsibilities

• Manage room reservations and ensure guest satisfaction.
• Balance accounts and close cash registers at the end of shifts.
• Assist guests with inquiries and maintain lobby cleanliness.

Skills

Front Desk Experience

Microsoft Excel

Microsoft Word

Microsoft Outlook

Hotello

Attention to Detail

Problem-Solving Skills

Customer Service Skills

Multitasking

English Communication

Education

High School Diploma

Hospitality Management Degree

Tools

Hotello

Microsoft Office Suite

Job description

Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

Status: Part-time

Salary: $19.96 per hour

Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.

Under the authority of the Front Office Manager, a night auditor is an employee of the administrative services whose function is to verify the commercial transactions carried out during the day in order to balance the accounts and deposits and to close the tills, while providing reception during the night. They assume the role of receptionist by welcoming customers so that they can enjoy the best hotel experience.

Job description:

• Ensure all aspects of room reservation protocol are followed, including bookings, confirmations, and cancellation policies
• Ensure all phones are answered promptly with good etiquette
• Respond to all guest requests in a timely manner, and follow up with guests for 100% satisfaction
• Help guests, assist, and provide information (e.g., hotel policy, directions, places to eat, etc.)
• Communicate effectively with the Housekeeping staff to facilitate room turnover
• Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
• Count till, follow checklist, and complete an End of Shift Report to be emailed to all management
• Classify commercial transactions carried out during the day; produce the daily income report
• Verify and correct transaction records and update hotel guest notes
• Balance the accounts and close the cash registers of the various points of sale
• Perform departures and arrivals
• Handle customer complaints
• Other administrative and/or accounting tasks
• Other duties as assigned

Skills and Qualifications:

• Experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry
• Proficiency with Microsoft Excel, Microsoft Word & Outlook
• Experience with Hotello (preferred)
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Proficiency in English written & verbal communication skills are mandatory; bilingualism is an asset
• Availability to work (11 PM - 7 AM)

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits such as group insurance which includes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic; each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities; whether in the hotel or real estate sector, there is a place for you.