Night Auditor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

West Edmonton Mall Property Inc. in Edmonton is hiring a Night Auditor to balance front desk duties, perform nightly server backups, and prepare department reports for management. The role requires 1–2 years of night audit or front office experience in a hotel setting, plus strong communication and organizational skills.

Candidates should be neat, professional, and comfortable with MS Office. The shift runs 10pm–8am, seven days a week, with a valid driver’s abstract and ability to pass security

Qualifications

• 1–2 years night audit or front office experience in a hotel.
• Ability to lift and/or move luggage up to ~30 lbs as needed.
• Excellent communication, organizational, and problem‑solving skills under pressure.
• Familiar with Microsoft Office programs (Word/Excel/Outlook).
• Neat, well‑groomed and professional demeanor.

Responsibilities

• Perform Front Office duties during shift to meet guest needs and complete Night Audit tasks.
• Handle guest complaints effectively and courteously.
• Answer calls promptly and courteously.
• Balance food and beverage reports, run micros reports, and prep for next day’s business.
• Perform nightly computer shutdowns/backups and PC transfers.

Skills

Night audit

Front office

Communication

Organization

Problem-solving

Professionalism

Tools

MS Office

Job description

Your Career Adventure Awaits!

Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and the Assistant Night Manager.

Primary Responsibilities

• Performing Front Office duties during shift, ensuring that guest requirements are met and Night Audit duties are performed.
• Dealing with guest complaints effectively and efficiently.
• Answering all calls courteously.
• Balancing food and beverage departments, run micros reports and prepares for next day of business.
• Performing nightly shutdown and backup of computer systems.
• Performing nightly PC transfer.
• Reconciles credit card, billing accounts and gift certificate accounts.
• Preparing hotel and department revenue and informational reports for distribution to department heads.
• Responsible for valet parking and luggage delivery/storage in the absence of a Guest Service Agent.
• Other responsibilities as required.

Desired Qualifications

• One (1) to two (2) years night audit experience or front office experience within a hotel environment.
• Ability to lift and/or pull luggage, boxes, etc. for storage of up to approx. 30 LBS, in the absence of a Guest Service Agent.
• Excellent communication, organizational, and problem-solving skills while being flexible and be able to work well under pressure.
• Familiarity with Microsoft Office programs such as Word, Excel, and Outlook is a definite asset.
• Neat, well-groomed and professional with a positive, friendly attitude.

Terms Of Employment

• This is a full-time position that must be available Monday through Sunday from 10pm - 8am.
• Must hold a valid Class 5 License and be able to provide a 3-year driver's abstract.
• Must be able to pass a basic security clearance.