NICU, Program Operations Manager

Talent Pool Builder; Windsor; On-site; CAD 90,000 - 120,000; Full time

Job summary

Windsor Regional Hospital is seeking a NICU Manager to provide leadership and oversight for the Neonatal Intensive Care Unit, ensuring safe, high-quality, family-centered care. The role directs day-to-day unit operations and partners with physicians and leadership to advance best practices and staff development.

The position focuses on promoting patient outcomes, implementing quality improvements, and aligning unit goals with the hospital’s mission and strategic priorities.

Qualifications

• Must be licensed with the College of Nurses of Ontario.
• Bachelor's degree in nursing is required; a master's degree is preferred.
• Minimum five years of current, relevant clinical experience.
• Previous nursing administration experience or related learning in administration.

Responsibilities

• Assumes overall accountability for patient care and services.
• Leads unit operations and staffing in alignment with hospital mission.
• Develops and monitors unit goals, standards, and care quality.
• Collaborates with physicians and leadership to promote best practices.
• Manages budgets and capital planning for the program.

Skills

Leadership

Neonatal nursing

Communication

Clinical judgment

Education

Certificate of Registration - CNO

Bachelor's Degree in Nursing

Master's Degree in Nursing (preferred)

Tools

Healthcare IT systems

Job description

Salary Grade: 8

Job Summary:

The NICU Manager provides leadership and oversight for the Neonatal Intensive Care Unit, ensuring the delivery of safe, high-quality, patient and family-centered care. This role is responsible for the day-to-day operations of the unit. The NICU Manager collaborates with physicians, interdisciplinary teams, and hospital leadership to promote best practices, optimize patient outcomes, and support the professional development of staff while aligning unit goals with the organization's mission, vision, and strategic priorities.

Duties and Responsibilites:

• Assumes overall accountability and responsibility for the patient care and services provided
• Maintains current knowledge of issues and trends in patient care and facilitating best practice
• Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators.
• Responsible for staff scheduling.
• Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards
• Coordinates all care and services provided for patient group in collaboration with other managers and providers
• Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes
• Acts as a resource person to the physicians, and support staff, in relation to the care of patients and unit operations
• Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team
• Acts as a role model for staff and demonstrating commitment to patient/ family-centered care
• Implements quality improvement initiatives for the program in order to enhance the quality of patient care
• Ensures that all staff are informed and in compliance with relevant policies and procedures
• Develops and manages an operational budget for the program in collaboration with the Program Team and the Director including preparation of yearly capital budget for the program in collaboration with the Program Team and Director of Operations
• Analyzing management reports, investigating variances, initiating remedial action and evaluating outcomes
• Consistently contributes as a member of the Leadership Team and practices the values of Windsor Regional Hospital
• Contributes as a member of the Program team towards development and implementation of team goals
• Other duties as assigned.

Skills/Capabilities:

• Strong leadership and team-building skills with the ability to motivate, coach, and develop staff.
• Excellent knowledge of neonatal nursing practice, patient safety principles, and evidence-based care.
• Ability to lead and support a patient and family-centered care environment.
• Strong clinical judgment and critical thinking skills to address complex patient care issues.
• Effective decision-making, problem-solving, and conflict resolution abilities.
• Excellent interpersonal and communication skills with the ability to build collaborative relationships with physicians, staff, patients, and families.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to manage staffing, scheduling, and workforce planning effectively.
• Proficiency in healthcare information systems and computer applications relevant to patient care and operational management.
• Commitment to promoting a safe, respectful, and inclusive workplace.

Qualifications:

• Current Certificate of Registration with the College of Nurses of Ontario required.
• Bachelor's Degree in Nursing required, Master's Degree in Nursing preferred.
• Minimum five (5) years current, relevant clinical experience required.
• Previous Nursing Administration experience preferred or evidence of relevant learning activity in administration.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.