NHP Building Services Worker (Casual)

Hogan's Alley Society; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

Hogan’s Alley Society in Vancouver is seeking a Building Services Worker responsible for cleaning floors, bathrooms, kitchens, common areas, and windows, with attention to safety and residents' wellbeing.

You will order supplies, report issues to maintenance, collaborate with healthcare providers, and participate in staff training, with a strong focus on trauma-informed care, anti-oppression, and harm-reduction principles.

Qualifications

• Minimum one year experience working with people affected by trauma and/or mental wellness.
• WHMIS certificate is required.
• Must complete Criminal Record and Vulnerable Sector Check.
• Current Standard First Aid and CPR certificate.
• CPI (Crisis Prevention Institute) is an asset.
• Lived experience reflecting the community served is valued.

Responsibilities

• Maintain cleanliness of the building and grounds.
• Order and store all cleaning supplies and equipment.
• Report damage or problems to maintenance and building manager.
• Coordinate with maintenance to ensure the building supports residents’ wellbeing.
• Communicate with care providers and other HAS Housing workers/programs.
• Participate in training and mentoring of staff, including relief staff.
• Administer basic first aid and/or CPR.
• Perform other related duties as assigned by management.

Skills

Mental health knowledge

Indigenous communities familiarity

Anti-oppression awareness

Clear communication

Team collaboration

Trauma-informed care

Conflict de-escalation

Harm reduction

Community outreach

Education

WHMIS certificate

Standard First Aid & CPR

Criminal Record & Vulnerable Sector Check

Lived experience in community work

Job description

Scope of Role

Reporting to the Building Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas, cleaning stairwells, disposing of refuge, cleaning windows, dusting and polishing furniture and fixtures. The Building Services Worker is regularly exposed to and in direct contact with dust, dirt, fumes, cleaning and other chemicals, germs and human waste. The Building Services Worker maintains the cleanliness of the grounds, may be required to clean vacant rooms; and reports any damage and/or problems in the building to the Building Management team.

Primary Responsibilities

• Maintain cleanliness of the building and grounds
• Responsible for ordering and storing all cleaning supplies and equipment
• Report any building damage or problems to the maintenance coordinator and building manager
• Work closely with the Maintenance coordinator to ensure the state of the building contributes the positive wellbeing of residents and is in alignment with HAS values and mandate
• Communicate, coordinate and collaborate with other service providers involved in the care and support of the residents, including other HAS Housing workers/programs, mental health professionals, substance use services, workers from government ministries, community outreach workers and health care providers
• Actively participate in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to organization and building policies; resolving conflict and negativity as they arise; assisting in orientating, training and mentoring to all staff, including relief/casual staff
• Administer basic first aid and/or CPR
• Perform other related duties as assigned by the management team

Skills/Knowledge/Experience

• Experience and knowledge about mental health diagnosis, medications, treatment and support resources.
• Knowledge of Indigenous communities and health resources.
• Understanding of the ongoing impact of colonialism and the residential school system.
• Have a clear understanding of Black history in Canada, and experience working with immigrants and refugees.
• Have an understanding and analysis of the impacts of anti-Blackness and anti-Indigeneity.
• Have knowledge of the legacies of so-called urban renewal, residential displacement, and the attempted erasure of the people of African Descent in Metro Vancouver from Vancouver’s historical narrative.
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnosis, treatment, and support resources.
• Create and construct effective relationships with the neighbourhood and the community to ensure the program is maximally integrated into the community.
• Knowledge of the housing continuum, including market, subsidized, and supported housing systems, including different program models.
• Must demonstrate clear, direct, and sensitive verbal and written communication skills.
• Must demonstrate knowledge of systems theory, strategy development, counselling, advocacy, community networking and life skills development.
• Must be able to work collaboratively with community resources and within a team setting.

Training/Education Required

• Minimum one year experience working in a related position and with people affected by trauma and who may also struggle with substance use and or mental wellness. The equivalent combination of relevant experience and applicable skill-based training may be considered.
• WHMIS certificate is required
• Lived experience is invaluable, as is living in the community in which you work. HAS strives to hire staff who reflect the people we serve.
• Must complete an acceptable Criminal Record and Vulnerable Sector Search report.
• Must hold a current Standard First Aid and CPR certificate.
• A current Crisis Prevention Institute certificate or Nonviolent crisis intervention training is an asset.
• Mental Health First Aid is an asset but not required.
• Harm reduction and Naloxone training is an asset.

Personal Attributes:

• Flexible - able to adapt to an ever-changing environment and open to taking on diverse tasks whenever needed.
• A quick thinker who can make decisions without agonizing and who knows when to reach out to others for guidance and support.
• Committed to working with people struggling with substance use and comfortable working in a harm reduction environment.
• Strong consultative and relationship building skills.
• Embraces the mission, vision, values, and philosophy of Hogan’s Alley Society
• Ability to de-escalate conflict and crisis situations.
• Put clients first and work to include them in all decisions that affect their lives.
• Well-developed understanding of and commitment to anti-oppression work and intersectionality.
• Committed to working with tenants who may be struggling with substance use, brain trauma and cognitive impairment, and/or mental illness.
• Understands and is comfortable working within a harm reduction environment and while you support tenants who choose abstinence, you understand abstinence is just one option for those struggling with substance use.
• Sound knowledge and understanding of the risks associated with programs that serve vulnerable populations.
• Ability to work flexible hours, including evenings and weekends.
• Understanding of trauma informed care and support.