Newmarket - Customer Service Assistant

Britbet; Newmarket; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in the betting sector is seeking enthusiastic Customer Service Assistants to join their team at various prestigious racecourses. This role offers a dynamic and friendly environment where you can engage with customers while providing top-notch service. With flexible hours and competitive pay, you will have the opportunity to work at exciting events and develop your skills in cash handling and customer interaction. If you enjoy a fast-paced atmosphere and love working with people, this is the perfect opportunity for you to thrive and grow in your career.

Benefits

Competitive hourly pay

Holiday pay

Travel pay to other racecourses

Free on-site parking

Qualifications

• 1 year of customer service experience preferred.
• Ability to handle cash confidently and perform mental arithmetic.

Responsibilities

• Place bets and pay out winnings to customers.
• Provide excellent customer service and handle cash effectively.

Skills

Customer Service Skills

Cash Handling

Mental Arithmetic

Communication Skills

Education

No formal education required

Job description

Welcome to Britbet!

We are looking for Customer Service Assistants to work with us in our Betting team. You would be working in the public, restaurant and hospitality areas across some of our 55 racecourses around the UK. When you apply you will be able to choose your most local racecourse as your 'home course' and see the regional team it is a part of.

Who are we?

Britbet is a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote’ branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our organisation.

Who are we looking for?

1. Applicants 18+
2. Excellent customer service skills - 1 year experience preferred
3. Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
4. Confident when speaking to the general public
5. Drivers/keen travellers will get more work offers
6. No prior experience needed as paid training is provided

What does the role entail?

1. You will place the customer's bet/s on the betting tablets when approached
2. Pay out winnings to customers who present you with a winning ticket
3. Providing an excellent level of customer service
4. Cash handling effectively and cashing up your till at the end of each race day
5. Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

Why work for us?

1. Working in a friendly and supportive environment
2. A fun and fast-paced customer service role
3. Competitive hourly pay and holiday pay
4. Receive travel pay to work at other racecourses
5. Work at some of the most prestigious racecourses and racing events in the country
6. Casual work, no minimum amount of hours to complete
7. Free on-site parking

Salary: £11.75-£12.55 per hour + holiday pay

We hope to hear from you soon!