Newcomer Information & Support Worker- Regular Part-Time

Smithers Community Services Association; Smithers; On-site; CAD 4,018,000 - 4,614,000; Part time

Job summary

The Smithers Community Services Association ELMS program is seeking a part-time Newcomer Information & Support Worker to provide information, orientation and referrals to newcomers. You will assist with settlement plans, connect clients to community resources, and support workshops and events in a client-centered environment.

Responsibilities include case management support, collaboration with service providers, and ensuring timely reporting and data entry.

Qualifications

• Post-secondary education in immigration services, adult education, social or related field with two years of relevant experience or equivalent.
• A demonstrated knowledge of community resources, government programs and other available services.

Responsibilities

• Conduct needs and strengths assessments and develop individualized settlement plans with clients.
• Help clients define settlement goals and agree on objectives, services and activities.
• Provide information, orientation, and referral services to clients one-on-one and in groups.
• Guide clients to appropriate programs and services, connecting with service providers as needed.
• Assist with appointments, navigate websites, email, video conferencing, and forms.
• Educate clients about their rights and responsibilities as residents, workers, and citizens.
• Conduct group information sessions and workshops and invite guest speakers when needed.
• Record, maintain, and report client data per program requirements.
• Collaborate with stakeholders to identify topics for workshops and community activities.
• Support ELMS program activities, events, and volunteer management as needed.

Skills

Detail-oriented

Multicultural experience

Communication skills

Remote/virtual tools experience

Education

Post-secondary education in immigration services or related field

Knowledge of community resources

Tools

Microsoft Office

Job description

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community.

PROGRAM: English Language & Multicultural Services (ELMS)

POSITION: Newcomer Information & Support Worker

JOB TYPE

Regular Part-Time

JOB POSTING #:

JP-2026-044

WORK HOURS AND SCHEDULE:

The regular working hours for this position is 14 hours per week. Standard working hours are 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break.

DATE POSTED:

October 9, 2026

CLOSING DATE:

October 24, 2026

START DATE:

To be determined based on the successful candidate's availability and completion of the recruitment process.

SALARY RANGE:

$29.17/hour – 33.49/hour

NO: OF POSITIONS:

01

PROGRAM SUMMARY

The ELMS Program is dedicated to delivering client-centered, needs-based English language and settlement services aimed at empowering newcomers to lead fulfilling lives in our community. Our comprehensive services encompass formal and informal English language learning, employment support, information & orientation services, and community connection initiatives for eligible individuals. Additionally, the program advocates for newcomer interests, fosters a welcoming environment through multicultural experiences, community education, and collaborates with stakeholders to enhance integration and support.

POSITION SUMMARY

The Newcomer Information & Support Worker plays an integral role in the ELMS program by ensuring high-quality service delivery and achieving program and contract outcomes. They support eligible clients through comprehensive case management by providing information, orientation and referral services, facilitating events and activities, and supporting clients in defining and reaching their settlement goals.

The Newcomer Information & Support Worker assesses clients' needs and strengths, develops individualized action plans, and connects newcomers with available community resources. By fostering meaningful connections, and working collaboratively with community stakeholders and service providers, they also strengthen local networks, promote integration, and ensure clients have the resources and support needed to achieve positive settlement goals.

REPORTING RELATIONSHIPS:

• Reports To: ELMS Program Manager
• Direct Reports: None

KEY RESPONSIBILITIES AND DUTIES

• Conduct needs and strengths assessments and develop individualized settlement plans in collaboration with clients, reaching agreement on objectives, services, and activities.
• Empower clients by collaborating with them to define and achieve their settlement goals, and reach agreements on desired objectives, services and activities.
• Provide professional, accurate, and timely information, orientation, and referral services to clients (one-on-one and group settings).
• Guide clients in accessing appropriate programs and services for which they are eligible, including liaising with service providers to connect clients with available economic, legal, social, health, educational, recreational and recreational resources.
• Assist clients with making appointments, navigating websites, email and video conferencing tools, and completing written and online various application and renewal forms (ie. child tax benefit, childcare subsidy, CPP, MSP, OAS, etc).
• Educate clients concerning their rights and responsibilities as residents, workers, and citizens.
• Conduct group information sessions and workshops using a variety of service delivery methods and invite guest speakers as needed.
• Record, maintain, and report client data and information through relevant platforms in accordance with program and funder requirements.
• Work with clients and stakeholders to identify themes and topics for workshops, information sessions and social activities that improve the settlement experience for newcomers.
• Assist with other ELMS program activities as needed (e.g., activities and events, volunteer management, and other settlement initiatives).

QUALIFICATIONS

• Relevant post-secondary education in immigration services, adult education, social services, employment services, or a related discipline, combined with a minimum of two (2) years of relevant experience in the same or a closely related field, or an equivalent combination of education and experience.
• A demonstrated knowledge of community resources, government programs and other available services.

SKILLS AND ABILITIES

• Detail-oriented and organized with the skills to plan and manage multiple tasks and projects simultaneously.
• Experience working with diverse people, including those from various linguistic, cultural, and socioeconomic backgrounds.
• Personable and professional attitude ensuring clients feel valued, respected and comfortable seeking support, while protecting client confidentiality.
• An understanding and compassionate approach to working with newcomers who may face additional challenges such as trauma, limited education, or low confidence.
• Ability to provide services effectively to clients in one-on-one and group formats, as well as by outreach and remote access methods.
• Proficiency with Microsoft Office, case management systems, virtual communication and social media platforms, and promotional material design and marketing tools.
• Excellent written and verbal communication skills, and the ability to deliver prompt and accurate reports and presentations.
• Self-directed and able to work well independently and as part of a team.

ADDITIONAL REQUIREMENTS:

• Legally authorized to work in Canada.
• Familiar with and adhere to the philosophy, policies, and procedures of the Association.
• Represent the Association positively and professionally at all times.
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Search as and when required by the Association.
• Actively participate in regular performance evaluations.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: October 2026

ID: JD-2026-022