New Home Warranty Care Coordinator

Rohit Group; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

Rohit Group in Calgary is seeking a New Home Warranty Coordinator to support the warranty team, resolve homeowner concerns, and coordinate scheduling with trades and suppliers. This role emphasizes customer care, problem solving, and teamwork to mitigate warranty issues according to Rohit Homes standards.

You will manage a high volume of service tickets, identify recurring problems, and communicate clear status updates to homeowners while maintaining meticulous records for service commitments.

Qualifications

• 3 years: Experience in residential construction and/or warranty.
• Must have working knowledge of Outlook for scheduling.
• Must have working knowledge of Alberta New Home Warranty.
• Knowledge of warranty software programs is an asset.

Responsibilities

• Provide customer-focused support to the internal warranty team.
• Handle a large volume of service tickets and schedule/track requests (average about 500 per month).
• Manage complex homeowner concerns and escalations with sound judgement.
• Collaborate with homeowners, trades and internal teams to resolve warranty issues per Rohit Homes guidelines.
• Build strong relationships with trade partners and ensure timely, quality warranty work.
• Maintain accurate scheduling and records to ensure a positive customer experience.

Skills

Customer service

Problem solving

Communication

Organizational skills

Attention to detail

De-escalation

Tools

Outlook

Job description

Rohit Group in Calgary is seeking a New Home Warranty Coordinator to support the warranty team, resolve homeowner concerns, and coordinate scheduling with trades and suppliers. This role emphasizes customer care, problem solving, and teamwork to mitigate warranty issues according to Rohit Homes standards.

You will manage a high volume of service tickets, identify recurring problems, and communicate clear status updates to homeowners while maintaining meticulous records for service commitments.