Home Warranty Care Technician

Brookfield Residential; Calgary; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

RRSP program

Career development

Paid volunteer hours

Parental leave

Wellness resources

Pet insurance

Job summary

Brookfield Residential is seeking a Customer Care Technician in Calgary to conduct warranty orientations and 2, 12, and 18‑month warranty reviews. You will inspect homes, provide solutions, and ensure warranty items are resolved per policy and provincial guidelines.

You will liaise with homeowners and trades, manage service communications, and assist with after-hours on-call duties as part of a cross-functional team.

Qualifications

• 5 years residential construction or renovation experience required.
• Progressive customer service experience preferred.
• Proficient computer skills and basic software literacy.
• Excellent interpersonal and written communication abilities.
• Ability to prioritize work and manage multiple priorities.

Responsibilities

• Conduct customer orientations and warranty reviews.
• Inspect and evaluate homeowner warranty concerns and provide solutions.
• Communicate with homeowners and trades professionally and timely.
• Assist with post-occupancy warranty processes and on-call coverage.

Skills

Residential construction experience

Customer service experience

Interpersonal communication

Multitasking

Job description

Brookfield Residential is seeking a Customer Care Technician in Calgary to conduct warranty orientations and 2, 12, and 18‑month warranty reviews. You will inspect homes, provide solutions, and ensure warranty items are resolved per policy and provincial guidelines.

You will liaise with homeowners and trades, manage service communications, and assist with after-hours on-call duties as part of a cross-functional team.