New Business Operations Manager (Hybrid)

Co-operators Life Insurance Company; Regina; Hybrid; CAD 91,000 - 141,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options

Paid volunteer days

Total rewards package including group

Job summary

CLIC, based in Canada, invites applications for the Manager, New Business Administration role within the Individual Insurance and Wealth Management division. The position is hybrid (2 days in office) and requires a post-secondary education with substantial leadership experience in client services and the insurance industry.

You will establish key relationships across channels, drive best practices, and lead staffing and development initiatives while ensuring compliance and operational

Qualifications

• Completion of post-secondary education with 5-7 years of progressively responsible experience in organizational effectiveness and management within the client service environment/insurance industry.
• Knowledge and credibility in administrative processing and best practices.
• Experience in leading a team and managing their day-to-day activities.
• Proven track record of supervising, leading, coaching, and developing a team of service focused employees.

Responsibilities

• Establishes and maintains critical relationships within multiple distribution channels such as advisors, credit unions, employers, TPAs, MGA’s and Edge Benefits supporting a wide variety of clients & members.
• Participates in the development and implementation of best practices.
• Recommends enhancements to systems to improve productivity and quality of work.
• Recruits and selects staff members by conducting workforce and succession planning, developing role descriptions, and posting and interviewing.
• Facilitates employee development through orienting new employees, assessing and addressing training needs, enhancing development to build bench strength for the unit, and coaching on career management.
• Manages performance through the ELEVATE program, including the planning, assessing, and review phases and ensuring understanding of job and performance expectations, taking steps to remove barriers to success, facilitating empowerment, encouraging accountability and providing appropriate rewards and recognition.
• Participates in planning activities such as providing input into strategic plans, developing unit plans, identifying priorities and scope of activities for unit operations, designing/modifying work structures to meet business needs, and researching and planning high-level operational efficiencies.
• Ensures appropriate policies, procedures, standards, and guidelines are in place for area of responsibility, and monitors compliance with corporate policies.
• Monitors workflow, allocating resources and auditing completion and quality, identifying and implementing opportunities for process efficiencies (i.e. continuous improvement) and filling in for staff on unit tasks, when necessary.
• Resolves escalated issues and makes informed decisions, providing guidance to others to enable them to handle in future

Skills

Leadership

Team management

Relationship building

Administrative processing

Education

Post-secondary education

Job description

CLIC, based in Canada, invites applications for the Manager, New Business Administration role within the Individual Insurance and Wealth Management division. The position is hybrid (2 days in office) and requires a post-secondary education with substantial leadership experience in client services and the insurance industry.

You will establish key relationships across channels, drive best practices, and lead staffing and development initiatives while ensuring compliance and operational