*NEW* Ambulance Communications Officer {CUPE CS-26-539}

NBRHC; North Bay; Sur place; CAD 55 000 - 75 000; Plein temps

Résumé du poste

The North Bay Regional Health Centre – Central Ambulance Communications Centre is seeking an experienced Ambulance Communications Officer to provide critical 24/7 emergency medical communications for Nipissing, Parry Sound and Temiskaming. You will manage calls using CAD, radio, and telephone systems and collaborate closely with health teams.

Requirements include OSSGD, Ambulance Communications Course, College 911 Communications Course, and English/French bilingual proficiency; CPR/first aid

Qualifications

• Must have OSSGD or equivalent and be 18+ years.
• Must complete Ambulance Communications Course.
• ACO experience and College 911 Communications Course required.
• Bilingual English/French required; formal French test may be conducted if needed.

Responsabilités

• Provide 24/7 emergency medical communications for Nipissing, Parry Sound and Temiskaming.
• Handle calls using CAD, radio and telephone systems.
• Maintain accurate records and adhere to safety protocols.

Connaissances

Excellent communication skills

Strong organizational skills

Team collaboration

Typing 40 wpm

Bilingual English/French

Formation

OSSGD or equivalent

Ambulance Communications Course

College 911 Communications Course

Description du poste

Department: Central Ambulance Communications Centre

The North Bay Central Ambulance Communications Centre (CACC), part of the North Bay Regional Health Centre, handles approximately 36,000 calls each year using advanced computer-aided dispatch, radio, and telephone systems. It provides 24/7 emergency medical communications for the Districts of Nipissing, Parry Sound, and Temiskaming, while also dispatching six Emergency First Response teams and offering paging services for 20 fire departments. In addition, CACC serves as the backup Fire/911 communications centre for one community.

QUALIFICATIONS

Certification/Experience/Knowledge

• Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:
  • Must be 18 years of age or older
  • Must hold (OSSGD) Ontario Secondary School Graduation Diploma or equivalent
  • Must be able to read, write and speak English language fluently
  • Be a holder of a valid standard first aid certificate issued by a training institute approved by the Workplace Safety and Insurance Board
  • Be a holder of a valid cardiopulmonary resuscitation (CPR) certificate to the level as may be required by the Province, and be re-certified in CPR every twenty-four (24) months thereafter
• Successful completion of a Ministry of Health approved Ambulance Communications Course (Entry to Practice Training); required
• Ambulance Communications Officer (ACO) experience required
• College 911 Communications Course required

Skills/Abilities

• Strong organizational skills required
• Excellent communication skills, both verbal and written required
• Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required
• Demonstrated computer keyboarding proficiency (40 wpm/90% accuracy) required
• Ability to work with minimal supervision required
• Medical terminology is an asset
• Good attendance and work record required
• Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Job offer conditional upon successful completion of Criticaldispatcher testing
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the CUPE (Local 139) CollectiveAgreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER