Medical Communications Officer (Two Positions, Full-time Permanent)

Lake of the Woods District Hospital; Northwestern Ontario; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

2 weeks paid vacation

Pension Plan enrollment

Life Insurance & disability coverage

Extended health benefits

Job summary

Lake of the Woods District Hospital (LWDH) in Ontario, Canada, invites applications for two full-time Medical Communications Officers. You will handle 9-1-1 and non-emergency requests for ambulance and fire services, read maps, calculate times, and coordinate resources in a fast-paced environment.

Training includes core program, MOH certs, and mentorship. We offer a comprehensive benefits package under CUPE LOCAL 822, relocation support, pension enrollment, and opportunities for professional

Qualifications

• Secondary school graduation diploma or equivalent qualifications.
• Valid standard first aid certificate and CPR level C.
• Restricted Radio Operator’s Certification.
• Complete six-week entry-to-practice core training program in land ambulance dispatching.
• Complete Ambulance Communications Officer Certification examination.
• Complete local mentorship program.
• Excellent verbal and written communication skills.
• Strong critical thinking and decision-making skills.
• Must multi-task and maintain composure under pressure; follow MOH policies.
• Knowledge of medical terminology is an asset.
• Knowledge of ambulance/fire service operations is an asset.
• Keyboarding skills and ability to operate computerized telecommunications and information software.
• Ability to work shift work including days, evenings, nights, weekends and holidays.

Responsibilities

• Handle 9-1-1 and non-emergency requests for ambulance and fire services in a 24/7 environment.
• Provide professional, accurate call handling and dispatching under pressure.
• Work independently and as part of a team to coordinate resources and responses.
• Maintain documentation and adhere to MOH policies and local procedures.

Education

Secondary school graduation diploma or equivalent qualifications

Job description

Job Type Two (2) full-time permanent positions

This posting is for an existing vacancy

Hours 1.00 FTE, Day, 11.25-hour shifts

Classification MCOF

Department Central Ambulance Communications Centre (CACC)

Salary $39.6868 to $47.1615 per hour

Per CUPE LOCAL 822 Collective Agreement

Closing Date Thursday, November 19, 2026

Description

Performing the responsibilities of a Medical Communications Officer requires a dynamic individual. Incumbents must use professionalism and interpersonal communication skills, and understand spatial concepts (e.g. reading maps, calculating times, distance and movement) to excel in a fast-paced and demanding environment.

Medical Communications Officers (also known as call takers and dispatchers) must have strong coping skills and be able to solve problems and work effectively both independently and as part of a team.

Processing 9-1-1 emergency and non-emergency requests for ambulance and fire services requires the ability to work rotating shifts in a 24/7 environment.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

• Secondary school graduation diploma or equivalent qualifications
• Valid standard first aid certificate and CPR certificate to level C issued by a training institute approved by the Director required
• Successfully complete a Restricted Radio Operator’s Certification approved by the Director
• Upon hiring:
  • Must be willing to participate in or already have a comprehensive six-week entry-to-practice core training program in land ambulance dispatching
  • Successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination
  • Successfully complete a local mentorship program
• Effective verbal and written communication skills
• Demonstrated effective critical thinking and decision-making skills
• Must have strong multi-tasking skills, the ability to maintain control under pressure, using professional judgement following Ministry of Health (MOH) policies and local procedures
• Knowledge of medical terminology an asset
• Knowledge of ambulance/fire service operations and other emergency service and communication center agencies an asset
• Keyboarding skills and ability to operate computerized telecommunications and information software
• Ability to work shift work including days, evenings, nights, weekends, and holidays
• Must be willing to participate in on-going training and learning developments as required for the position
• Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

LWDH is believing in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the HumanResources Department at 807-468-9861 ext. 2393.