New Accounts & Transfers Administrator

AGF Management; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Job summary

Cypress Capital Management, part of AGF Management Limited, is seeking a New Accounts & Transfers Administrator to streamline onboarding for Cypress’ new clients and process opening documents and transfers from start to finish. You will coordinate with custodians, use DocuSign, maintain contact records, and support with estate and trust accounts when needed.

Strong communication and accuracy are essential in a fast-paced financial services environment.

Qualifications

• Ideal candidates would have client-facing administrative experience in financial services.
• Trust and Estates administrative experience, or related experience is desirable.
• Canadian Securities Certification or other CSI or relevant industry courses (asset).
• Completed post-secondary education (asset).

Responsibilities

• Communicating with new and existing clients and assisting them with new account opening documents.
• Monitoring and follow up on current incoming transfers with custodians.
• Create and monitor DocuSign new account and transfer envelopes.
• Update and manage contact management system and reconcile data with custodial platforms.
• Establish security holdings on Portfolio Management system (Harmony) and reconcile with custodial records.
• Help navigate opening of complex Estate and Trust accounts with clients and custodians.

Skills

Client-facing experience

Communication

Attention to detail

Education

Canadian Securities Certification

Post-secondary education

Tools

MS Word

Excel

Outlook

DocuSign

Job description

About Cypress Capital Management:

Cypress Capital Management is an investment management firm wholly owned by the AGF Management Ltd. The firm is comprised of nine experienced investment professionals, each having a CFA designation. The firm was formed in 1998.

The sole focus of our business is investment management for Private Clients, Charitable Foundations, Endowments and Institutional Clients. Cypress Capital’s assets under administration total in excess of $5 Billion.

The majority of positions in client accounts are segregated securities traded on Canadian and U.S. stock exchanges. However, where we wish to provide clients with more diversified holdings, we have created pooled funds available only to Cypress Capital Private Clients.

About AGF Management Limited:

Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets through three business lines: AGF Investments, AGF Capital Partners and AGF Private Wealth.

AGF brings a disciplined approach, focused on incorporating sound, responsible and sustainable corporate practices. The firm’s collective investment expertise, driven by its fundamental, quantitative and alternative investing capabilities, extends globally to a wide range of clients, from financial advisors and their clients to high-net worth and institutional investors including pension plans, corporate plans, sovereign wealth funds, endowments and foundations.

Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on the Toronto Stock Exchange under the symbol AGF.B.

About the Role: New Accounts & Transfers Administrator

You will be working with two administrators to provide Cypress’ new clients with an exceptional on-boarding experience and to process new accounts and transfers documentation from start to finish. You will also assist with account transitions (i.e. internal transfers, Estates, Trusts, some of which are complex due to ownership structure or account type). Cypress’ client service standard is high and we are looking for the right person to join our team.

Some of your specific duties will include:

• Communicating with new and existing clients and assisting them with new account opening documents, answering any questions they may have and following up to obtain information when necessary.

• Monitoring and follow up on current incoming transfers with custodians.

• Create and monitor DocuSign new account and transfer envelopes.

• Update and manage contact management system as necessary and reconcile data with custodial platforms.

• Establish security holdings (with costs) on Portfolio Management system (Harmony) and reconcile with custodial records.

• Depending on your previous experience, we will rely on you to help navigate the opening of complex Estate and Trust accounts with clients and custodians_ . _

Special Projects include:

• Collecting and updating tax information (RC519s, W8Bens, Schedule 50, Beneficial Owner info).

• Annual KYC/IPS project (generating and sending annual update forms out via DocuSign (or mailing physical documents) for approx. 2500 clients, assisting clients with any questions they have and following up and monitoring the status of each form).

• Annual RRSP to RRIF project.

• Annual RESP Grant Project.

• Charitable Foundation account openings.

Your communication skills are essential in this role. You will be communicating directly with new clients, current clients, and other professionals such as accountants and lawyers. You will also establish working relationships with key team members of our custodians.

Required Experience and Education:

• Ideal candidates would have client-facing administrative experience in financial services industry, in particular, investment firms, brokerage, trusts, banks/credit unions, or financial planning firms.
• Trust and Estates administrative experience, or related experience is desirable.

Preferred education and/or certification:

• Canadian Securities Certification or other CSI or relevant industry courses (asset).
• Completed post-secondary education (asset).

Highly Valued Skills:

• Highly organized.
• Attention to detail and accuracy.
• Dedicated professionalism.
• Proven problem-solving skills.
• Ability to communicate and work well within teams, and take direction.
• Function well in dynamic, stimulating, or, at times, fast-paced environments (deadlines).
• Ability to learn on the fly.
• Ability to prioritize, multi-task, set and meet deadlines.
• Must possess excellent Computer skills - MS Word, Excel, Outlook (experience with Adobe Acrobat Pro DC and DocuSign an asset).

Highly Valued Personal Characteristics:

• Enjoys interacting with people and is service-oriented.
• Positive attitude.
• Flexible to evolving priorities.
• Confident, poised – maintains composure when faced with deadlines or unexpected requests
• Self-motivated and dependable.
• Strong work ethic, accountable and responsible, values integrity.

Compensation:

The anticipated compensation range for this role is $60,000 - $70,000 annually, which represents base salary and, where applicable, variable compensation components (e.g., annual bonus, commissions, etc.). Actual compensation will be determined based on many factors such as role location, candidate experience / qualifications, market conditions, and internal equity.

AGF aims to offer a comprehensive and competitive total rewards package designed to support the success and well-being of our employees, which may include a combination of base salary, variable compensation, benefits, and retirement savings plans.

AGF isan equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome and encourage applications from individuals of all backgrounds, including women, Indigenous peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other status protected by applicable legislation.

We are committed to providing reasonable accommodations forapplicants with disabilities throughout the recruitment process. If you require accommodation at any stage of the application or hiring process, please contact us at [e-mail] so that appropriate arrangements can be made.