Network Technician, Bell Aliant

EPIC Information Solutions Inc.; Truro; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Network Technicians to enhance customer operations. This role involves engaging with customers to deliver top-notch service and maintaining vital relationships. You will be responsible for testing and maintaining network equipment, ensuring that customers receive the best possible experience. Join a diverse and inclusive team that values your contributions and offers a comprehensive benefits package, including medical, dental, and a generous discount on services. If you're ready to make a difference and grow in your career, this is the opportunity for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

35% discount on services

Flexible work hours

Qualifications

• Successful completion of an electrical/electronic engineering or computer technology program.
• Valid IT industry network certification such as CISCO or CompTIA Network+.

Responsibilities

• Testing, commissioning, operation, maintenance, and repair of network equipment.
• Addressing customer inquiries and providing technical assistance.

Skills

Analytical skills

Communications skills

Computer skills

Interpersonal skills

Multi-task skills

Planning and organizing skills

Education

Electrical/Electronic Engineering or Computer Technology

IT Industry Network Certification (CISCO, CompTIA, Nortel, Microsoft)

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Description

Network Technicians are employees engaged in the testing, commissioning, operation, maintenance, repair, and surveillance of network related equipment, cellular and radio sites, and a variety of related equipment including hardware, software, equipment on customer premises and other associated equipment.

Education Requirements

Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field

OR

Currently holds a valid IT industry network certification such as CISCO (CCENT or higher), CompTIA Network+ Qualification, Nortel (NCSS or higher) and/or Microsoft

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Good colour vision
• Lift heavy equipment
• Sitting for long periods of time, wearing a headset, working with a computer and using a 10 button telephone set, simultaneously
• Travel over rough terrain
• Work effectively aloft

Skills/Knowledge

• Analytical skills
• Communications skills: verbal and written
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
• Interpersonal skills
• Multi-task skills (i.e. think/listen/type and think/talk/type)
• Planning and organizing skills

Other

• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be required
• Travel using various modes of transportation in all kinds of weather
• Valid Driver's License

#EmployeeReferralProgram

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/13/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

Bell Mobility Inc. is a Canadian wireless network operator and the division of Bell Canada which offers wireless services across Canada.